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Digital customer journey icon sample ppt files

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Presenting Digital Customer Journey Icon Sample PPT Files.This PPT includes 1 slide template which can be easily edited as per the preference. The PowerPoint slide can be instantly downloaded just with a click. It can be used by any business organisation, management, or any other organisation. The image quality does not degrade in any size of the screen. Compatible with Google Slides and formats like PDF, JPG and PNG. Available in two slide size designs- standard and widescreen.

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Content of this Powerpoint Presentation

Description:

The image depicts a PowerPoint slide titled "Digital Customer Journey Icon Sample PPT Files," designed to illustrate the stages a customer goes through in the digital space when interacting with a brand or product. The journey is represented by a sequence of icons and placeholders for text, indicating various touchpoints or interactions. The icons suggest the following stages:

1. Customer profile or persona identification, indicated by a user icon.

2. Engagement or action, such as signing up or making an inquiry, shown by a "+" icon.

3. Information exchange or content consumption, represented by a document icon.

4. A decision or purchase point, indicated by a shopping cart icon.

5. Post-purchase interaction, likely customer support or feedback, shown by an envelope icon.

Use Cases:

This slide can be utilized across multiple industries for customer journey mapping, including:

1. E-Commerce:

Use: Outlining the online shopping experience.

Presenter: Marketing Manager.

Audience: Sales and marketing teams.

2. Software as a Service (SaaS):

Use: Demonstrating the user's journey from discovery to subscription.

Presenter: Customer Success Manager.

Audience: Product development and customer service teams.

3. Banking:

Use: Mapping the digital banking experience.

Presenter: Digital Innovation Officer.

Audience: Bank executives, IT department.

4. Healthcare:

Use: Detailing patient interactions with digital healthcare platforms.

Presenter: Healthcare Administrator.

Audience: Medical staff, IT specialists.

5. Real Estate:

Use: Visualizing the home buying journey online.

Presenter: Real Estate Broker.

Audience: Sales agents, marketing team.

6. Education:

Use: Explaining student enrollment and engagement with online platforms.

Presenter: Admissions Director.

Audience: Admissions staff, academic advisors.

7. Retail:

Use: Describing the path from online browsing to product delivery.

Presenter: E-Commerce Strategist.

Audience: Retail management, customer service representatives.

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