Customer turnover analysis in a business process outsourcing company case competition complete deck

Slide 1: This slide displays title i.e. 'Customer Turnover Analysis in a Business Process Outsourcing Company (Case Competition)' and your Company Name.
Slide 2: This slide presents table of contents.
Slide 3: This slide exhibits company overview.
Slide 4: This slide shows details about IBN Outsourcing Company such as company name, Employees, etc.
Slide 5: This slide shows an increase in the Customer Attrition Rate in IBN Outsourcing Company.
Slide 6: This slide shows an increase in the Global Customer Attrition Rate in BPO Industry due to certain factors.
Slide 7: This slide shows a graph of declining Revenue of IBN Outsourcing Company for past 5 years (2017-2021).
Slide 8: This slide shows a graph of increase in Average Customer Queue Time in IBN Outsourcing Company for past 5 years.
Slide 9: This slide shows a graph of decrease in level of Customer Satisfaction in IBN Outsourcing Company for past 5 years.
Slide 10: This slide shows current Customer Attrition Rate of IBN Outsourcing Company.
Slide 11: This slide depicts title for challenges, solutions, services offered, etc.
Slide 12: This slide shows various services that are offered and provide by IBN Outsourcing Company.
Slide 13: This slide shows some reasons leading to High Customer Attrition Rate in IBN Outsourcing Company.
Slide 14: This slide shows the problem that the company is facing related to Poor customer service.
Slide 15: This slide shows the problem that the company is facing related to Product Adoption Rate.
Slide 16: This slide shows the problem that the company is facing related to fall in sales of the company.
Slide 17: This slide highlights title for 'competitive analysis'.
Slide 18: This slide shows the competitive analysis of IBN Outsourcing Company with other similar line competitors.
Slide 19: This slide shows strategies that can be adopted by the company in order to reduce Customer Attrition Rate.
Slide 20: This slide displays title for strategies to be implemented.
Slide 21: This slide shows the strategy to be adopted by the company i.e. Improve Customer Onboarding Procedures.
Slide 22: This slide shows the strategy to be adopted by the company i.e. Set up Loyalty Reward Programs and offer Gifts.
Slide 23: This slide shows the strategy to be adopted by the company i.e. Get Updated with Latest Technology.
Slide 24: This slide displays title for SWOT analysis.
Slide 25: This slide shows the strengths of IBN Outsourcing Company that it has over its competitors.
Slide 26: This slide shows the weaknesses of IBN Outsourcing Company that it must overcome.
Slide 27: This slide shows some opportunities of IBN Outsourcing Company that that can lead to growth in future.
Slide 28: This slide shows some threats that may effect the company in future course of time and impact the company profits.
Slide 29: This slide presents title for company KPI's.
Slide 30: The slide shows the key Performance Indicator (KPI)’s which will help the company to track the success rate of implemented strategies.
Slide 31: The slide shows the estimation of major cost involved in the next four years (2021-2025) for implementing the strategies.
Slide 32: The slide shows the risks associated with the implementation of strategy.
Slide 33: This slide exhibits title for customer attrition rate & dashboard'.
Slide 34: This slide shows the estimated future trends in Customer Attrition Rate of IBN Outsourcing Company after the implementation of Strategies.
Slide 35: This slide shows the estimated future trends of IBN Outsourcing Company for 5 years after the implementation of Strategies.
Slide 36: This slide shows future estimated Customer Attrition Rate of IBN Outsourcing Company after strategy implementation.
Slide 37: This slide shows a Customer Attrition Rate Dashboard with KPI’s such as Company Revenue , Customer Attrition Rate in 2021 , etc.
Slide 38: This slide highlights Customer Attrition in a BPO - Dashboard.
Slide 39: This is the icons slide.
Slide 40: This slide presents title for additional slides.
Slide 41: This slide presents your company's vision, mission and goals.
Slide 42: This slide exhibits ideas generated.
Slide 43: This slide shows details of team members like name, designation, etc.
Slide 44: This slide exhibits yearly sales bar graph for different products. The charts are linked to Excel.
Slide 45: This slide shows about your company, target audience and its client's values.
Slide 46: This slide depicts targets.
Slide 47: This slide presents magnifying glass.
Slide 48: This slide depicts posts for past experiences of clients.
Slide 49: This slide showcases financials.
Slide 50: This slide exhibits yearly sales area charts for different products. The charts are linked to Excel.
Slide 51: This is thank you slide & contains contact details of company like office address, phone no., etc.