Customer Success Powerpoint Presentation Slides

Slide 1: This slide introduces Customer Success. State your company name and get started.
Slide 2: This slide presents agenda. You can add your meeting, business, company agenda.
Slide 3: This is Customer Segmentation slide which divides the customer into four broad categories- Geography, Demographics, Psychographics, Benefits.
Slide 4: This slide shows Customer Success Cycle with the following components- Mission, Measure & Iterate, Customer Journey, Process, Technology, People.
Slide 5: This slide shows Customer Success Methods which involve- SUPPORT, ENGAGEMENT, EDUCATION, COMMUNITY.
Slide 6: This slide presents Customer Success Maturity Model in a circular form showing Customer Success Culture: Product/Market Fit, Customer Acquisition, Customer Success Culture, Basic CS Metrics Shared, Cross-functional Alignment, CX Initiatives,, Empowered, VP On Excel Team.
Slide 7: This slide shows Four Dimensional Mission of Customer Success- Implementation, Adoption & Value, Growth, Renewal.
Slide 8: This is Customer Success Vs. Customer Service slide which shows the following points under the sub heading Customer Service: Reactive, Issue/contact resolution, Driving customer satisfaction, Cost centre, Owned by a single function, Short term perspective. and Proactive, Customer goal achievement, Driving customer value from product, Revenue generating, Cross-team effort between sales, support, service and product, Long term perspective under Customer Success.
Slide 9: This slide shows Five Pillars of customer success- OPERATIONALIZE, MANAGE, DEMONSTRATE, DRIVE, ENABLE.
Slide 10: This slide presents Customer Success Timeline showing Milestones with respect to months and days which you can add as per your business requirement.
Slide 11: This slide shows Customer Success Strategy with the following three points to be implemented- Maximize CLV, Identify and improve problem areas, Segment & threat customers by lifecycle and persona.
Slide 12: This slide shows Customer Success Benefits- Reduce churn rate and increase customer retention, Collect actionable feedback to improve your product, Grow customer loyalty and encourage brand advocacy.
Slide 13: This is a Tea Break slide to halt. Alter the slide content as per need.
Slide 14: This slide is titled Additional Slides to move forward. You can change the slide content as per need.
Slide 15: This is Our Team slide with image boxes to fill name, designation.
Slide 16: This is a Puzzle slide to show information, specifications etc.
Slide 17: This is a Target image slide to show targets, goals, information, specifications etc.
Slide 18: This is a Bulb or Idea image slide to show information, ideas, specifications etc.
Slide 19: This slide forwards to Charts & Graphs. Alter/ modify the content as per need.
Slide 20: This slide presents a Bar Graph for product growth, comparison etc.
Slide 21: This is a Pie Chart slide to show product comparison etc.
Slide 22: This is a Thank You slide with Address# street number, city, state, Contact Numbers, Email Address.