Customer Service Improvement Plan Track KPIs To Evaluate Team Performance
The following slide depicts key metrics to evaluate support team performance. Major KPIs covered are customer satisfaction score, first contact resolution, employee engagement and negative response rate
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The following slide depicts key metrics to evaluate support team performance. Major KPIs covered are customer satisfaction score, first contact resolution, employee engagement and negative response rate. Deliver an outstanding presentation on the topic using this Customer Service Improvement Plan Track KPIs To Evaluate Team Performance. Dispense information and present a thorough explanation of First Contact Resolution, Employee Engagement, Negative Response Rate using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.
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