Customer service business model sample ppt presentation
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Presenting customer service business model sample ppt presentation. This is a customer service business model sample ppt presentation. This is a four stage process. The stages in this process are action, resourcing, experience, observation.
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Content of this Powerpoint Presentation
Description:
The image illustrates a PowerPoint slide titled "Customer Service Business Model," which is divided into four quadrants, each representing a key component of a comprehensive customer service strategy. The quadrants are numbered from 01 to 04 and are color-coded, each containing an icon and a term that specifies a stage in the customer service process:
1. Experience (01):
Highlighted with an icon of connected nodes, signifying the interconnected nature of customer experiences.
2. Observation (02):
Represented by a bar graph icon, indicating the measurement and analysis of customer interactions and feedback.
3. Resourcing (03):
Denoted by a book icon, which likely refers to the allocation of resources such as training materials and knowledge bases for customer service personnel.
4. Action (04):
Illustrated by a figure at a computer, symbolizing the proactive steps taken by customer service teams in response to customer needs.
Use Cases:
This model is relevant across multiple industries where quality customer service is crucial:
1. Retail:
Use: Training staff on customer interaction
Presenter: Customer Service Trainer
Audience: Store Employees
2. Telecommunications:
Use: Improving customer support and satisfaction
Presenter: Service Quality Manager
Audience: Call Center Staff
3. Hospitality:
Use: Enhancing guest service experience
Presenter: Hotel Manager
Audience: Front Desk and Service Staff
4. Banking:
Use: Optimizing client service operations
Presenter: Branch Manager
Audience: Bank Tellers and Customer Service Representatives
5. Healthcare:
Use: Delivering patient-centric care and support
Presenter: Healthcare Administrator
Audience: Patient Services Staff
6. IT and Software:
Use: Managing user support and product service
Presenter: Technical Support Manager
Audience: Support Technicians
7. Airline Industry:
Use: Streamlining customer service for travelers
Presenter: Customer Relations Officer
Audience: Airline Service Staff
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