Customer Self Service Journey In Issue Management
This slide presents customer self service journey roadmap, helpful in highlighting difference in touchpoints and cost incurred by brand. It includes touchpoints such as chatbot interaction, community resource engagement and case submission whereas agent takeover has single touchpoint with high cost
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This slide presents customer self service journey roadmap, helpful in highlighting difference in touchpoints and cost incurred by brand. It includes touchpoints such as chatbot interaction, community resource engagement and case submission whereas agent takeover has single touchpoint with high cost Introducing our Customer Self Service Journey In Issue Management set of slides. The topics discussed in these slides are Journey, Issue, Management. This is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.
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