Customer Relationship Management Toolkit Powerpoint Presentation Slides

Slide 1: This slide introduces Customer Relationship Management Toolkit.
Slide 2: This slide incorporates the Table of Contents.
Slide 3: This slide highlights the Title for the Topics to be discussed next.
Slide 4: This slide depicts the Customer Relationship Management Business Case and Roadmap.
Slide 5: This slide provides information regarding the CRM transformation process associated to business case presented in roadmap.
Slide 6: This slide deals with the Current and Future State Assessment in Business Case and Roadmap.
Slide 7: This slide elucidates the Three Stage Business Case Roadmap.
Slide 8: This slide portrays the CRM Initiatives Business Case and Roadmap.
Slide 9: This slide reveals the Heading for the Components to be covered further.
Slide 10: This slide showcases the Key CRM Functionalities Capability Model.
Slide 11: This slide exhibits the Capability Model for Customer Relationship Management.
Slide 12: This slide presents the Customer Relationship Business Capability Model.
Slide 13: This slide includes the CRM Features and Associated Capability Model.
Slide 14: The slide provides information regarding CRM capabilities related to production, business support, marketing and sales, etc.
Slide 15: This slide displays the Customer Relationship Functional Capability Model.
Slide 16: This slide portrays the Title for the Ideas to be covered in the following template.
Slide 17: This slide depicts the Customer Relationship Management Value Stream.
Slide 18: This slide elucidates the Two Staged CRM Value Stream Model.
Slide 19: This slide provides information regarding the mapping of CRM value stream activities.
Slide 20: This slide focuses on Value Stream for Customer Relation Management Transformation.
Slide 21: This slide provides information regarding the CRM value stream which is essential in boosting customer loyalty in four stages of CRM implementation.
Slide 22: This slide deals with Determining Customer Relationship Management Value Stream.
Slide 23: This slide highlights the Heading for the Contents to be covered further.
Slide 24: This slide displays Business Requirements for Customer Relationship Management.
Slide 25: This slide exhibits the Checklist for CRM Business Requirements.
Slide 26: This slide incorporates Business Core Processes CRM Requirements.
Slide 27: This slide focuses on Analysing CRM Business Functional Requirements.
Slide 28: This slide states the Six Essential Business Requirements for CRM Implementation.
Slide 29: This slide includes the Title for the Contents to be discussed further.
Slide 30: This slide provides information regarding the five steps required for CRM change management plan.
Slide 31: This slide lists the Key Essential Activities for CRM Change Management Plan.
Slide 32: This slide focuses on the Three Stage CRM Change Management Plan.
Slide 33: This slide exhibits the Change Management Plan for Customer Relationship Management.
Slide 34: This slide displays the CRM Change Management Communication Plan.
Slide 35: This slide shows the Heading for the Topics to be discussed further.
Slide 36: This slide highlights the CRM Implementation Phase and Considerations Features.
Slide 37: This slide reveals the Three Key Steps of CRM Implementation Considerations Accepted by Firm.
Slide 38: This slide depicts the Key Considerations for CRM Solution Implementation.
Slide 39: This slide addresses the Important Considerations during CRM Strategy Implementation.
Slide 40: This slide provides information regarding the implementation consideration aspects associated to CRM payment system.
Slide 41: This slide elucidates the Title for the Topics to be discussed further.
Slide 42: This slide focuses on Operational Analytical and Collaborative CRM Software Features.
Slide 43: This slide portrays the Essential CRM Software Features for Organization.
Slide 44: This slide elucidates the Five Software Features of Customer Relationship Solution.
Slide 45: This slide exhibits the Customer Relationship Software Solution Features.
Slide 46: This slide presents the List of Essential Customer Relationship Software Features.
Slide 47: This slide showcases the Heading for the Components to be discussed in the upcoming template.
Slide 48: This slide reveals the Customer Relationship Vendor System Scan.
Slide 49: This slide highlights the Pre requisites for Approved Authority for CRM Vendor Scan.
Slide 50: This slide elucidates the Different Vendor Scan for CRM Solution Implementation.
Slide 51: This slide provides information regarding the vendor scan of customer relationship solution based on CRM deployment, functionality, etc.
Slide 52: This slide states the Key Essential Elements to Consider during Vendor Scan.
Slide 53: This slide mentions the Title for the Ideas to be covered next.
Slide 54: This slide deals with the Three Vendor Mini Profiles of Customer Relationship Solution.
Slide 55: This slide showcases the Different Customer Relationship Vendor Mini Profiles.
Slide 56: This slide lists the Various Vendor Mini Profiles for CRM Solution.
Slide 57: This slide provides information about the vendor mini profiles for customer relationship solution.
Slide 58: This slide focuses on Assessing Customer Relationship Vendor Mini Profile.
Slide 59: This slide indicates the Heading for the Ideas to be discussed in the following template.
Slide 60: This slide lists the Various CRM Vendor Evaluation Matrix.
Slide 61: This slide represents the Customer Relationship Solution Vendor Evaluation Matrix.
Slide 62: This slide talks about the Customer Relationship Vendor Evaluation Matrix on Various Factors.
Slide 63: This slide illustrates the Vendor Evaluation Matrix on Various Functional Areas.
Slide 64: This slide depicts the Vendor Evaluation Matrix.
Slide 65: This slide displays the Title for the Components to be covered further.
Slide 66: This slide focuses on the Customer Relationship Management Project Plan.
Slide 67: This slide elucidates the Six Steps Involved in Customer Relationship Project Plan.
Slide 68: This slide deals with the Essential Tasks Associated to CRM Project Plan.
Slide 69: This slide mentions about the Project Plan for Effective Customer Relationship Management.
Slide 70: This slide presents the Eight Key Activities Involved in CRM Project Plan.
Slide 71: This slide incorporates the Heading for the Topics to be covered further.
Slide 72: This slide illustrates the RACI Matrix for Customer Relationship Transformation.
Slide 73: This slide represents the Key CRM Activities involved in RACI matrix.
Slide 74: This slide provides information regarding the RACI matrix that is used during customer relationship transformation process with important tasks involved and key people involved.
Slide 75: This slide highlights the CRM Project Deliverables and People Displayed in RACI Matrix.
Slide 76: This slide talks about the Key tasks and People Associated to RACI Matrix.
Slide 77: This slide indicates the Title for the Topics to be discussed next.
Slide 78: This slide focuses on the Mini Project Charter for CRM Objectives Assessment.
Slide 79: This slide deals with the Customer Relationship Management Mini Project Charter.
Slide 80: This slide provides information regarding the CRM mini project charter describes project entirety.
Slide 81: This slide depicts the CRM Implementation Mini Project Charter.
Slide 82: This slide focuses on the CRM Implementation Description in Mini Project Charter.
Slide 83: This slide showcases the Heading for the Contents to be covered in the forth-coming template.
Slide 84: This slide exhibits the Effective CRM Implementation Program Checklist.
Slide 85: This slide deals with the Customer Relationship Transformation Program Checklist.
Slide 86: This slide focuses on the Key Essentials of CRM Transformation Program Checklist.
Slide 87: This slide elucidates the Program Checklist for Effective Customer Transformation.
Slide 88: This slide exhibits the Essential Parameters Involved in CRM Program Checklist.
Slide 89: This slide incorporates the Title for the Ideas to be covered further.
Slide 90: This slide provides information regarding the work streams and roles associated to customer relationship transformation program.
Slide 91: This slide portrays the Customer Relationship Work Streams and Roles.
Slide 92: This slide focuses on the Work Streams and Roles Involved in CRM.
Slide 93: This slide outlines the Work Streams and Roles Involved in Customer Relationship.
Slide 94: This slide elucidates the Work Streams and Departmental Roles Involved in Customer Relationship Transformation.
Slide 95: This slide indicates the Heading for the Components to be discussed further.
Slide 96: This slide presents the Success Metrics to Assess Customer Relationship Transformation.
Slide 97: This slide illustrates the Various CRM Program Success Metrics.
Slide 98: This slide covers information regarding various metric that are required to determine CRM program success.
Slide 99: This slide incorporates the various metric associated to sale, marketing and customer service that are required to determine CRM program success.
Slide 100: This slide showcases the Key CRM Metrics to Determine Success.
Slide 101: This slide mentions the Heading for the Ideas to be discussed in the upcoming template.
Slide 102: This slide deals with the Workforce Training Plan for Customer Relationship Transformation.
Slide 103: This slide represents the Training Plan for CRM Transformation Process.
Slide 104: This slide focuses on the CRM Training Plan at Workplace.
Slide 105: This slide showcases the Training Plan for CRM Implementation Workforce.
Slide 106: This slide includes the CRM Transformation Training Plan with Associated Cost.
Slide 107: This slide highlights the Title for the Topics to be discussed next.
Slide 108: This slide provides information about the collaborative meetings that will be conducted by firm in order to ensure the relevant information flow and synchronization for CRM communication.
Slide 109: This slide exhibits the Communication Best Practices for Efficient CRM Collaboration.
Slide 110: This slide outlines the Communication Best Practices for Effective CRM.
Slide 111: This slide emphasizes on Assessing CRM Communication Best Practices.
Slide 112: This slide depicts the Communication Best Practices with Coordination Meetings Schedule.
Slide 113: This slide reveals the Heading for the Ideas to be covered in the forth-coming template.
Slide 114: This sldie presents the Various Reasons for CRM Failure.
Slide 115: This slide states the Different Reasons for Customer Relationship Transformation Failure.
Slide 116: This slide elucidates the Reasons for Failure of CRM Transformation Process.
Slide 117: This slide exhibits Several Reasons for Customer Relationship Transformation Failure.
Slide 118: This slide provides information regarding the several reasons that leads to CRM failure.
Slide 119: This is the Icons Slide containing all the Icons used in the plan.
Slide 120: This is the Thank you slide for acknowledgement.