Customer Journey Optimization Powerpoint Presentation Slides

Slide 1: This slide introduces Customer Journey Optimization. State your company name and begin.
Slide 2: This slide states Agenda of the presentation.
Slide 3: This slide shows Table of Content for the presentation.
Slide 4: This slide highlights title for topics that are to be covered next in the template.
Slide 5: This slide shows the overview of company. It defines the description of company, mission statement, vision statement and values.
Slide 6: This slide highlights the various products offering to the customers based on different categories and product portfolio.
Slide 7: This slide shows the milestones which company achieve or needs to be achieved in future years.
Slide 8: This slide highlights title for topics that are to be covered next in the template.
Slide 9: This slide represent the issues faced by the company due to poor customer services.
Slide 10: This slide represents the key reasons due to which customers fails to purchase the products from the website.
Slide 11: This slide highlight the results of current customer support services that represents the key major concerns.
Slide 12: This slide shows the complaint log table.
Slide 13: This slide exhibit table of content- Why to Prioritize Customer Service.
Slide 14: This slide shows the key insights that signifies the importance of customer service in achieving business growth.
Slide 15: This slide shows the key insights that signifies the importance of customer service in achieving business growth.
Slide 16: This slide shows the key challenges faced by the company.
Slide 17: This slide exhibit table of content- Improving Customer Experience.
Slide 18: This slide represents the key brand touchpoints of a company in different phases of buyer journey.
Slide 19: This slide shows the key strategies implemented at every stage of buyer journey for improving customer experience and increase brand loyalty.
Slide 20: This slide illustrates the key principles that helps in the building blocks for customer experience success.
Slide 21: This slide shows the key strategic prioritize that helps in evaluating the customer needs and requirements and delivers the same in an appropriate manner.
Slide 22: This slide exhibit table of content- Steps for Improving Customer Experience.
Slide 23: This slide frame the key steps for improving customer experience.
Slide 24: This slide shows the key insights of what customer wants and why they are frustrated from poor customer service.
Slide 25: This slide shows the techniques used understanding customer needs and requirements.
Slide 26: This slide shows the techniques used understanding customer needs and requirements.
Slide 27: This slide illustrates the timeline for designing customer service improvement plan.
Slide 28: Mentioned slide tabulates the key omnichannel strategies for improving customer service.
Slide 29: This slide tabulates the mediums and methods used to connect with customers at different stages of purchase.
Slide 30: This slide exhibit table of content- Customer Satisfaction.
Slide 31: This slide outline the key strategies based on four categories, i.e. people, processes, and policies for delivering better customer experience.
Slide 32: This slide elaborated key social media hacks that helps to increase the customer retention rate.
Slide 33: This slide exhibit table of content- Key Channels used to Connect Customers.
Slide 34: This slide shows the key various channels used to connect with customers based on demographic data.
Slide 35: This slide shows the key benefits achieve by the company after implementing chatbot on company’s website.
Slide 36: This slide exhibit table of content- Handling Customer Complaints.
Slide 37: This slide shows the steps for logging and resolving complaints of customers.
Slide 38: This slide exhibit table of content- Help and Service Desk.
Slide 39: This slide tabulates the roles and responsibilities of a help desk service of different levels.
Slide 40: This slide shows the process flow of solving issues and skills required for solving the issue by the representatives.
Slide 41: This slide represents the FAQs for analysing customer satisfaction from company products and services.
Slide 42: This slide exhibit table of content- Recruitment & Selection.
Slide 43: This slide describe the summary of hiring new executives including areas of knowledge, education, skills and abilities.
Slide 44: This slide tabulates the training plan for delivering qualitative customer service.
Slide 45: This slide shows the training plan providing for existing customer executives for enhancing skills and knowledge in their job area.
Slide 46: This slide exhibit table of content- Build Training Plan.
Slide 47: This slide tabulates the training plan for delivering qualitative customer service.
Slide 48: This slide showcase Forecasted outcomes achieved after implementing new strategies.
Slide 49: This slide showcase Deliver customer support on social media.
Slide 50: This slide showcase Deliver customer support on social media.
Slide 51: This slide showcase Top ecommerce survey questions.
Slide 52: This slide showcase Concerns regarding poor customer service.
Slide 53: This is another slide continuing Concerns regarding poor customer service.
Slide 54: This is another slide continuing Concerns regarding poor customer service.
Slide 55: This slide contains all the icons used in this presentation.
Slide 56: This slide is titled as Additional Slides for moving forward.
Slide 57: This is About Us slide to show company specifications etc.
Slide 58: This is Our Team slide with names and designation.
Slide 59: This is a Timeline slide. Show data related to time intervals here.
Slide 60: This is an Idea Generation slide to state a new idea or highlight information, specifications etc.
Slide 61: This slide displays Column chart with two products comparison.
Slide 62: This slide presents Roadmap with additional textboxes.
Slide 63: This slide shows Post It Notes. Post your important notes here.
Slide 64: This slide contains Puzzle with related icons and text.
Slide 65: This is a Thank You slide with address, contact numbers and email address.