Customer journey analysis powerpoint presentation slides

Slide 1: This slide introduces Customer Journey Analysis. State Your Company Name and begin.
Slide 2: This slide shows Customer Journey Mapping Outline.
Slide 3: This slide presents Understanding Customer Mapping Purpose with categories as- Create the Company View, Project Scoping Meeting, Customer Listening & Learning, Review Current State, Ideate Future State.
Slide 4: This slide displays Objectives, Needs, Feelings & Barriers of Customer Journey Mapping.
Slide 5: This slide represents Key Statistics of Customer Mapping Journey.
Slide 6: This slide showcases Elements of Customer Journey Mapping as- Thoughts, Actions, Feelings.
Slide 7: This slide shows Customer Journey Mapping Steps describing- Planning, Data Gathering, Map Creation, Identify & Analyze key findings & Actionable Insights, Investigate Issue & Opportunities, Present your findings & plan for continuous Improvement.
Slide 8: This slide shows Information Required in each stage of Customer Journey.
Slide 9: This slide presents Customer Mapping Journey Cycle describing- Need Generation, Initial Consideration, Engagement, Evaluation, Moment of Purchase, Delivery/ Installation, Usage.
Slide 10: This slide displays Customer Journey Analysis at each stage in tabular form.
Slide 11: This slide represents Customer Journey Layers with stages as- Awareness, Consideration, Acquisition, Service, Loyalty.
Slide 12: This slide showcases Channels in each stage of Journey as Awareness, Consideration, Purchase, Retention, Advocacy.
Slide 13: This slide shows Customer Journey Map Table with goals, activities and opportunities.
Slide 14: This slide displays Customer Journey Mapping Template in tabular form.
Slide 15: This is another template on Customer Journey Mapping.
Slide 16: This slide represents Capturing Customer Perception based on their Experience.
Slide 17: This slide showcases Illustrating Customers Journey Across Multiple Touchpoints.
Slide 18: This slide shows Incorporate Performance Indicators with Expectation Ratings in percentage.
Slide 19: This slide presents Optimize Stakeholder’s Understanding, Engagement, and Decision-making Based on the Journey Map story.
Slide 20: This slide displays Customer Journey Detailed Process as- Attract & Welcome, Select, Wait, Serve, Wrap-Up, Feedback & Exit.
Slide 21: This is a Customer Journey Map Example Slide.
Slide 22: This slide shows Customer Journey Mapping Tools.
Slide 23: This slide presents Customer Satisfaction Metrics.
Slide 24: This slide displays Customer Journey Analysis Icons.
Slide 25: This slide reminds about 15 minutes Coffee Break.
Slide 26: This slide is titled as Additional Slides for moving forward.
Slide 27: This slide shows Line Chart with three products comparison.
Slide 28: This slide displays Combo Chart with three products comparison.
Slide 29: This is About Us slide to show company specifications etc.
Slide 30: This is a Quotes slide to convey message, beliefs etc.
Slide 31: This is a Financial slide. Show your finance related stuff here.
Slide 32: This is a Comparison slide to state comparison between commodities, entities etc.
Slide 33: This is a Venn slide with text boxes.
Slide 34: This is a Puzzle slide with additional text boxes.
Slide 35: This is a Dashboard slide with text boxes to show information.
Slide 36: This is a Thank You slide with address, contact numbers and email address.