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Beschwerdeeskalationsmatrix für das Kundenbeschwerde-Management

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Merkmale dieser PowerPoint-Präsentationsfolien:

1. Raised Complaint by Client 2. Identify Complaint 3. Grievance Redressal 4. Escalation to Higher Authorities 5. Resolved by Higher Authorities 1. Complaint Identification 2. Complaint Registration 3. Complaint Investigation 4. Complaint Resolution 5. Complaint Closure 1. Level 1: Frontline Staff 2. Level 2: Supervisor/Manager 3. Level 3: Department Head 4. Level 4: Grievance Redressal Officer 5. Level 5: Higher Authorities

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