Consumer Journey Mapping Powerpoint Presentation Slides

Slide 1: This slide introduces Consumer Journey Mapping. State your company name and begin.
Slide 2: This slide presents the outline of Customer Journey Mapping.
Slide 3: This slide describes Customer Mapping Purpose explaining- Project Scoping Meeting, Create the Company View, Customer Listening & Learning, Review Current State, Ideate Future State, Purpose: Review relevant research branding & company promises. Jointly define the scope & success.
Slide 4: This slide describes the Objectives, Needs, Feelings & Barriers of Customer Journey Mapping.
Slide 5: This slide presents the Key Statistics of Customer Mapping Journey with Average number of touches it takes to create a viable sales lead.
Slide 6: This slide displays the Elements of Customer Journey mapping.
Slide 7: This slide depicts Customer Journey Mapping Steps. Identify your map’s scope & scale & your mapping method & team.
Slide 8: This slide showcases the Information Required in each stage of Customer Journey.
Slide 9: This slide presents Customer Mapping Journey Cycle.
Slide 10: This slide depicts Customer Journey Analysis at each Stage.
Slide 11: This slide describe the layers of Customer Journey showcasing- Customer Journey Steps, Customer Journey Stages, Customer Journey Touchpoints, Customer Journey Departments, Consideration, Acquisition, Service, Awareness, Loyalty.
Slide 12: This slide presents the Channels in each Stage of Journey such as- Online Ads, Email, PPC, Social Ads, Reviews, Blog, Media, Website, Community Forum, Blog, Social Networks, Newsletter, Promotions, FAQ Knowledge Base etc.
Slide 13: This slide displays Customer Journey Map Table with Goals, Activities, Touch points, Opportunities, Stages, Research, Evaluate & Compare, Commit, Use & Monitor, Refine & Review.
Slide 14: This slide depicts Customer Journey Across Various Touchpoints such as- Website, Phone, Face to face, Word of mouth, Email, Post, Customer, Touchpoints, Elements of Customer Journey etc.
Slide 15: This slide describes Customer Journey Mapping including- Awareness, Consideration, Decision, Delight and Stage.
Slide 16: This slide showcases Customer Journey Mapping with- Shop, Size availability, Mobile purchased using promotion, Buy, Long wait at cash register, Recognised for loyalty, Explore, Showing different prices, Promotion items on website etc.
Slide 17: This slide depicts Capturing Customer Perception based on their Experience.
Slide 18: This slide showcases Customers Journey across multiple touchpoints.
Slide 19: This slide depicts Performance Indicators with expectation ratings.
Slide 20: This slide showcases Stakeholders optimization, Understanding, Engagement, and Decision-making Based on the Journey Map Story.
Slide 21: This slide showcases Customer Journey Detailed Process.
Slide 22: This slide describes Customer Journey Map Example Slide.
Slide 23: This slide showcases Customer Journey Mapping Tools.
Slide 24: This slide presents Customer Satisfaction Metrics.
Slide 25: This is Consumer Journey Mapping Icons Slide.
Slide 26: This slide is titled as Additional Slides for moving forward.
Slide 27: This is Clustered Bar Chart slide with product comparison.
Slide 28: This slide displays Stacked Line With Markers.
Slide 29: This slide displays Combo Chart with product comparison.
Slide 30: This slide displays Pie Chart chart with data in percentages.
Slide 31: This is Our Team slide with names and designation.
Slide 32: This is Our Mission slide to highlight Vision, Mission and Values.
Slide 33: This is About us slide with company specifications.
Slide 34: This slide displays male and female Comparison.
Slide 35: This is Puzzle slide with text boxes.
Slide 36: This is Quotes slide to mention your motivational quotes.
Slide 37: This is Location slide showcasing the locations where the company is based.
Slide 38: This slide is titled as Post It Notes. Post your important notes here.
Slide 39: This is Idea Generation slide to highlight ideas and information etc.
Slide 40: This is Timeline slide.
Slide 41: This is Target slide to showcase the targets of the company.
Slide 42: This is Financial slide showcasing minimum, medium, maximum with percentages.
Slide 43: This is Thank You slide with address, email address and contact number.