Workforce Management For Call Center Powerpoint Presentation Slides

Slide 1: This slide introduces Workforce Management For Call Center. State your Company name and begin.
Slide 2: This slide displays Agenda of Workforce Management for Call Center
Slide 3: This slide displays Table of Contents.
Slide 4: This slide displays Table of Content.
Slide 5: The following slide displays various objectives that the organization wants to achieve through effective management of their workforce. These objectives can be used to improve employee productivity, provide better customer service and to lower the operational cost.
Slide 6: This slide displays Table of Content.
Slide 7: The purpose of this slide is to provide an overview of the entire process of the workforce management system, like setting the desired goal, analyzing the current workforce, forecasting the desired outcome, scheduling the workforce and tracking the employee performance.
Slide 8: This slide depicts Table of Content.
Slide 9: The objective of the following slide is to analyze the current workforce of the organization, the total number of employees it has, their demographics age group and ethnicity.
Slide 10: The objective of the following slide is to analyze the current workforce of the organization, the total number of employees it has, their demographics age group and ethnicity.
Slide 11: The purpose of the following slide is to analyze the work status of the employees based on various metrices such as average incoming calls, occupancy rate, first time response and average call period.
Slide 12: This slide displays Table of Content
Slide 13: The following slide highlights the characteristics of the workforce that the organization desired to achieve after the work force management program these characteristics are based on gender, ethnicity, age and workforce locations.
Slide 14: The following slide displays the forecasts the desired output that the organization wants to achieve by efficiently managing the workforce.
Slide 15: The purpose of the following slide is to show the various methods by which the call center collects their customer satisfaction data.
Slide 16: The following slide displays a customer satisfaction score, customer retention rate, customer satisfaction rate etc.
Slide 17: This slide showcases Table of Content.
Slide 18: The purpose of this slide is to amylase the gap between the current and future workforce characteristics. The table analysis the skill of the employees its current and desired level along with action plan and its priority.
Slide 19: This slide displays Table of Content
Slide 20: The following slide displays the scheduling of the current workforce according to their skill set in order to achieve service excellence.
Slide 21: The following shows the various training programs that are required in order to increase the overall workforce productivity.
Slide 22: The following slide provides a detailed schedule of training along with time that each phase will take.
Slide 23: The following slide provides a detailed schedule of training along with time that each phase will take.
Slide 24: The following slide highlights the employee hiring program based on the gap between current workforce and desired workforce.
Slide 25: This slide displays Table of Content.
Slide 26: The purpose of this slide is to show various KPIs based on which the productivity and performance of the employees will be measured.
Slide 27: This slide displays Table of Content
Slide 28: The following slide highlights the expected results of the total workforce management plan. Like increased productivity, better customer service and reduction in total operational cost.
Slide 29: This slide displays Table of Content containing- Budget for Workforce Management.
Slide 30: The purpose of this slide is to display the budget of the entire workforce management activity such as trainer and salaries.
Slide 31: This slide displays Table of Content
Slide 32: The purpose of the following slide is to display multiple Software that perform the complete function of workforce management. The provided table analyses the software based on various functions it can perform and its cost.
Slide 33: This slide depicts Table of Content
Slide 34: The following slide displays a dashboard that covers multiple Kpis of call centers such as first-time call resolution, average speed of answer, customer satisfaction etc.
Slide 35: This slide displays Table of Content.
Slide 36: The following slide displays a dashboard that covers per employee productivity, satisfaction score, avg answer speed etc.
Slide 37: This is Workforce Management for Call Center Icons Slide.
Slide 38: This slide is titled as Additional Slides for moving forward.
Slide 39: This slide depicts Company Introduction
Slide 40: This slide displays Venn Diagram
Slide 41: This is Bar Graph Template
Slide 42: This slide displays Mission, Vision and Goals.
Slide 43: This slide is titled as Post it Notes. Post your important notes.
Slide 44: This is Our Team slide with Names and Designations.
Slide 45: This slide displays Location
Slide 46: This is Thank you slide with Contact details.