Streamlined Ticket Management For Quick Issue Resolution CRP CD

Slide 1: The slide introduces Streamlined Ticket Management for Quick Issue Resolution. State your Company Name and begin.
Slide 2: This is an Agenda slide. State your agendas here.
Slide 3: The slide displays Table of contents for the presentation.
Slide 4: The slide continues Table of contents.
Slide 5: This slide showcases issues faced by organization due to mismanagement in service ticket system.
Slide 6: This slide highlights process flow of service desk ticket management.
Slide 7: The slide displays Title of contents further.
Slide 8: This slide showcases gap analysis of current service desk scenario.
Slide 9: The slide renders Title of contents which is to be discussed further.
Slide 10: This slide highlights strategies for streamlining service request tickets.
Slide 11: The slide displays Title of contents further.
Slide 12: This slide illustrates service desk incident management flowchart.
Slide 13: The slide depicts incident request tracking flowchart.
Slide 14: This slide represents incident request close management flowchart along with incident resolution, service desk analyst, user query, etc.
Slide 15: The sldie presents Title of contents further.
Slide 16: This slide illustrates information technology (IT) service desk ticket management process flow.
Slide 17: This slide renders action plan to manage multiple types of service desk tickets.
Slide 18: This slide depicts strategies to optimize information technology (IT) service requests.
Slide 19: This slide showcases tracking and allocating service desk tickets.
Slide 20: The slide again presents Title of contents.
Slide 21: The slide illustrates service request ticket escalation plan for troubleshooting, knowledgebase document, call volume, issue resolution, etc.
Slide 22: This slide depicts service level objectives (SLO) escalation matrix.
Slide 23: The slide displays service request resolution and response plan.
Slide 24: The slide shows Title of contents further.
Slide 25: This slide illustrates planning and defining critical tasks of service desk.
Slide 26: This slide represents timeline for deploying automation into service desks.
Slide 27: This slide showcases service desk knowledge management techniques including knowledge creation, codification, metadata tagging, case-based reasoning, etc.
Slide 28: This slide highlights service desk knowledge management process flow including identify gap, write article, revise article, peer evaluation, etc.
Slide 29: The slide again renders Title of contents.
Slide 30: The slide provides roadmap plan for self service or helpdesk portal deployment including stages such as objectives, design, implementation, etc.
Slide 31: The slide depicts information technology (IT) self service portal functionality requirement checklist with incident submission, domain password reset, etc.
Slide 32: The slide showcases self service portal software deployment and selection along with full text search, ticket management, live chat, android, iPhone, etc.
Slide 33: The slide shows another Title of contents.
Slide 34: The slide depicts major steps for enhancing service desk customer experience.
Slide 35: This slide illustrates strategies to enhance customer experience management.
Slide 36: The side covers Title of contents further.
Slide 37: This slide showcases roles and responsibilities of service desk and ticket resolution department.
Slide 38: This slide highlights RACI matrix of service desk team including ticket queue management, ticket quality management, ticket handling, etc.
Slide 39: This slide showcases training program for service desk department including activities, trainer, time, outcomes, incident management, etc.
Slide 40: The slide represents Title of contents further.
Slide 41: This slide shows budget sheet for improving ticket management including costs.
Slide 42: The slide renders Title of contents whichis to be discussed further.
Slide 43: This slide showcases impact assessment of optimizing service requests and ticket management with KPIs.
Slide 44: This slide highlights realizing impact on major stakeholders including automated ticket creation, user behavior analytics, etc.
Slide 45: This slide shows all the icons included in the presentation.
Slide 46: This slide is titled as Additional Slides for moving forward.
Slide 47: This slide illustrates comparison of ticket management software including features, deployment, trial, cloud-hosted, on premises, pricing, etc.
Slide 48: This slide provides 30 60 90 Days Plan with text boxes.
Slide 49: This is an Idea Generation slide to state a new idea or highlight information, specifications etc.
Slide 50: This slide displays Bulb & Idea with additional textboxes.
Slide 51: This slide contains Puzzle with related icons and text.
Slide 52: This is a Thank You slide with address, contact numbers and email address.