Guide To Performance Improvement In Call Centers Powerpoint Presentation Slides

Slide 1: This slide introduces Guide to Performance Improvement in Call Centers. Commence by stating Your Company Name.
Slide 2: This slide depicts the Agenda of the presentation.
Slide 3: This slide incorporates the Table of contents.
Slide 4: This slide highlights the Title for the Topics to be covered further.
Slide 5: This slide presents the Company background information overview.
Slide 6: This slide showcases the Company call centers around the world.
Slide 7: This slide portrays the BPO call center organizational structure.
Slide 8: This slide highlights the company journey form 2011 to 2021.
Slide 9: This slide mentions about the Heading for the Components to be discussed in the following template.
Slide 10: This slide showcases the business process outsourcing solutions offered by the company.
Slide 11: This slide talks about the Inbound and outbound calls volume at customer care centers.
Slide 12: This slide includes the Title for the Ideas to be covered in the forth-coming template.
Slide 13: This slide displays the Common customer care call center problems.
Slide 14: This slide continues the Common customer care call center problems.
Slide 15: This slide elucidates the Impact of poor customer support at call center.
Slide 16: This slide portrays the Heading for the Ideas to be discussed in the next template.
Slide 17: This slide talks about Companies shift towards innovative technologies.
Slide 18: This slide includes the Title for the Components to be covered further.
Slide 19: This slide highlights the call center telephone etiquette for support agents.
Slide 20: This slide deals with Answering the Angry Customer Call.
Slide 21: This slide contains the Heading for the Topics to be discussed next.
Slide 22: This slide focuses on Wrong and right approach for customer service response.
Slide 23: This slide indicates the Right channel strategy for customer complaint and faults.
Slide 24: This slide mentions the Title for the Topics to be covered in the forth-coming template.
Slide 25: This slide presents the Transfer customers calls by complaint type.
Slide 26: This slide emphasizes on the Customer complaints expected time for resolution.
Slide 27: This slide displays the Heading for the Components to be discussed next.
Slide 28: This slide talks about the IT services for business process outsourcing services optimization.
Slide 29: This slide showcases the Additional feature required to streamline call center process.
Slide 30: This slide highlights the Important aspects for effective QA at call centers.
Slide 31: This slide displays the people, process and technology integration to improve the call center service delivery.
Slide 32: This slide represents the Title for the Ideas to be covered in the next template.
Slide 33: This slide exhibits the Strategies to remove obstacles and building productive team.
Slide 34: This slide presents the Strategies to overcome low employee morale.
Slide 35: This slide depicts the Heading for the Ideas to be discussed next.
Slide 36: This slide portrays the Training program for BPO call center agents.
Slide 37: This slide elucidates the Title for the components to be covered in the upcoming template.
Slide 38: This slide shows call center key performance indicators which can be used to evaluate organization and employee performance.
Slide 39: This slide depicts the Heading for the Topics to be discussed next.
Slide 40: This slide illustrates the Projected company growth rate highlighting revenue and operating income.
Slide 41: This slide reveals Expected outcome from call center improvement action plan.
Slide 42: This slide incorporates the Title for the Topics to be covered in the forth-coming template.
Slide 43: This slide shows the Call center action plan dashboard highlighting average answer time with total resolutions.
Slide 44: This slide presents the Call center action plan dashboard highlighting agent performance with satisfaction score.
Slide 45: This is the Icons slide containing all the Icons used in the plan.
Slide 46: This slide is used for showcasing some Additional information.
Slide 47: This slide reveals the Stacked bar.
Slide 48: This slide presents the SWOT analysis of the company.
Slide 49: This slide contains the Posts it notes for reminders and deadlines.
Slide 50: This is the Venn diagram slide.
Slide 51: This is the 30 60 90 days plan slide for effective planning.
Slide 52: This is the Idea generation slide for encouraging new ideas.
Slide 53: This slide elucidates information related to the Financial topic.
Slide 54: This is our Target slide. State your company targets here.
Slide 55: This slide displays the organization's Roadmap.
Slide 56: This slide illustrates the Timeline process.
Slide 57: This is the Thank You slide for acknowledgement.