Importance Of After Sales Follow Up Training Ppt

Slide 1

This slide highlights the advantages of an after sale follow-up. It helps in building trust, warding off problems, creating goodwill, increasing sales, improving negative experiences, and offering insights.

Slide 2

This slide talks about building trust as an advantage of an effective after sale follow-up. It is important to show enthusiasm towards your customer after the sale, and a follow-up can help in doing this. A follow-up helps build trust in the relationship because you demonstrate that you value the customer even after the sale has been made.

Slide 3

This slide discusses heading off problems as an advantage of an effective after sale follow-up. Sometimes, specific problems such as issues with delivery, defective items, etc. may arise after closing the sale. You can even offer technical assistance if required and answer customers’ queries which will steer clear of escalation of other problems that may occur in future.

Slide 4

This slide talks about creating goodwill as an advantage of an effective after sale follow-up. Salespeople should thank customers for their business and make them feel appreciated during the follow-up.

Slide 5

This slide discusses increase in sales as an advantage of an effective after sale follow-up. The main goal of following up after a sale is to generate more sales. Customers are more likely to buy from someone who understands their needs and provides excellent customer service.

Slide 6

This slide talks about improving negative experiences as an advantage of an effective after sale follow-up. Sometimes, when a sale doesn’t go well, and the customer walks away dissatisfied, following up can be a good exercise.

Slide 7

This slide discusses offering insights as an advantage of an effective after sale follow-up. Engaging with your customer during the follow-up can help you understand their needs and what they may require from your company.