Preventing And Resolving Workplace Conflict Through Effective Business Communication Training Ppt

Slide 1

This slide explains how conflicts can be resolved in an organization using effective and transparent communication.

Instructor’s Notes:

• Address issues immediately and openly: When a conflict arises among the team members, the management should immediately take action to resolve it. Instead of avoiding conflict, accepting it openly and work to address it immediately
• Set clear expectations: Managing expectations in terms of both what you expect from others and what they expect of you is essential for better communication. Your and your colleague’s expectations from each other should be clearly defined and expressed. Talking in business terms, knowing what is expected of them can help the employees feel more comfortable, reducing conflict
• Build active listening skills:  “Active Listening is one of the undervalued skills in conflict resolution. People's minds often get off track when others speak, especially in groups, and they find it difficult to absorb what was said. An individual should not only hear what their colleagues say but also carefully listen. With the application of good and active listening skills, conflicts can be reduced and avoided
• Use neutral terms and open body language: Neutral terms are words that do not indicate approval or disapproval of something. 

For example, the word ‘Arrogant’ is considered a negative term when used in a sentence, so a person can replace it with ‘Confident” to make it look positive or ‘Self-assured’ to make it a neutral term. Another example of a neutral term is “Thin.” The term ‘thin’ is also expressed as ‘Skinny,’ which is interpreted as unfavorable, and ‘Fit,’ reflected positively.

When engaged in managing a conflict, an individual should speak calmly using neutral terms and in an agreeable manner. In addition to choosing your words carefully while communicating, an individual should also give equal importance to body language and the tone of voice. It is not always what is being said that propels the conflict further, but how it is said. A person should use open body language to reflect the willingness to resolve conflict

Slide 2

This slide mentions a conflict management activity to be conducted by the trainer with the target audience. This activity will make the audience distinguish between debate and discussion.

Slide 3

This slide mentions a few self-explanatory points indicating conflict prevention and conflict management using good business etiquette. To prevent conflict at the workplace, a person should be on time, avoid interrupting, dress professionally, watch language and words while speaking, show gratitude, remember the names, and leave habits like nail-biting, chewing gum, etc. at home.