Multi Step Listening Process In Business Communication Training Ppt

Slide 1

This slide highlights the key objectives of listening in business communication in terms of gaining information, building relationships, reducing conflicts, motivating employees, maintaining reputation and encashing growth opportunities.

Instructor’s Notes:

The purpose of listening is not to formulate a response. The key objectives of listening are listed as follows:

• Gaining Information: Listening helps extract relevant information from communication by clearly understanding the speaker's point of view and ideas
• Building Relationships: It fosters trust in team members as it allows individuals to understand each other better this build long-term associations
• Reducing Conflicts: It reduces conflicts in case an employee feels misunderstood or mistreated
• Motivating Employees: It boosts employee morale. For example, when a manager listens to employees' ideas, it makes them feel valued. They don't hesitate to go beyond the call of duty
• Maintaining Reputation: It helps maintain the reputation of a business. For example, listening and resolving customer complaints results in a positive brand image
• Encashing Growth Opportunities: It supports the encashment of growth opportunities. For example, a company can introduce new products and services and be a pioneer only after it makes the effort to listen to customers'  feedback, demands and needs

Slide 2

The slide provides information regarding the multiple-step listening process in business communication. The major stages highlighted are receiving, understanding, remembering, evaluating, responding, and acting.

Slide 3

The purpose of this slide is to showcase a listening meme to add humor to the business communication session. This slide depicts the phenomena of Chinese Whispers that dogs any communication.

Slide 4

This slide tabulates the difference between effective and ineffective listening on multiple comparison factors of listener behavior, the focus of attention, acceptance, empathy, and probing.

Slide 5

This slide illustrates the instructions for drawing twin activity. It also includes the picture sample for the listening activity.

Slide 6

The purpose of this slide is to highlight multiple image samples to conduct the drawing twin activity in business communication training.