Ineffective Listening Types in Business Communication Training Ppt

Slide 1

This slide provides information about the ineffective listening types such as pseudo, stage, selective, insulated, defensive, ambushing, and insensitive listening.

Slide 2

This slide provides information regarding the concept of pseudo listening. It also contains details of how to identify pseudo listener and ways to prevent it.

Instructor's Notes:

How to Identify a Pseudo Listener?

• If the listener is simply nodding his/her head without any other expression of compre
• Using conversation fillers such as ”hmmm”

How to Prevent Pseudo Listening?

Slide 3

This slide highlights the concept of selective listening. It also provides information regarding how to identify a selective listener and techniques to prevent it.

Instructor's Notes:

How to Identify a Selective Listener?

How to Prevent Selective Listening?

• As listener, regularly summarize the conversation
• Ask relevant questions to the speaker to ensure constant engagement

Slide 4

The purpose of this slide is to showcase the concept of stage hogging in ineffective business listening. It also contains details of how to identify a stage hogger and techniques to prevent stage hogging.

Instructor's Notes:

How to Identify a Stage Hogger?

• The listener often interrupts the speaker
• The listener often plans what they are going to say as a response

How to Prevent Stage Hogging?

• As a speaker, communicate your discomfort verbally to stage hogger (please let me complete first) or use nonverbal actions (breaking eye contact)
• As a listener, avoid interrupting the speaker and ask genuine questions when required

Slide 5

This slide provides information about insensitive listening, a type of ineffective listening. It also contains details of traits of an insensitive listener and methods to prevent it.

Instructor's Notes:

How to Identify an Insensitive Listener?

• The listener looks absent-minded
• The listener often keeps the conversation brief by quickly offering a "solution" to "the problem.“

How to Prevent Insensitive Listening?

• As a listener, give the speaker complete attention and provide nonverbal cues such as nodding in understanding
• Provide appropriate empathetic response as per the conversation requirement such as
  • If it's a happy situation, say, "That is so great! Tell me more about it.“
  • If someone is sharing difficult information, simply say, "I am sorry. If okay, please share in detail."

Slide 6

This slide highlights the overview of ambushing in ineffective listening. It also covers details of the characteristics of the ambush listener and techniques to avoid ambush listening.

Instructor's Notes:

How to Identify an Ambush Listener?

• The ambush listener listens carefully, but isn't motivated by interest in the speaker
• Aggressive listeners often critique peers' ideas/solutions/work
  • This behavior generally occurs due to poor interpersonal relationships with the speaker
  • It also happens due to own low self-esteem and insecurities

How to Prevent Ambush Listening?

• As a listener, avoid being aggressive with the sole objective of winning the argument
• Have an open-minded approach and respect other points of view in the conversation

Slide 7

This slide highlights the overview of defensive listening. It also provides information about the traits of a defensive listener and techniques to avoid defensive listening.

Instructor's Notes:

How to Identify a Defensive Listener?

• A defensive listener hears a general statement and personalizes it
• A defensive listener often showcases the following feelings towards the speaker
  • Insecurity
  • Jealousy
  • Guilt
  • Lack of confidence

How to Prevent Defensive Listening?

• As a listener, avoid interrupting the speaker and hear them out with empathy
• If the speaker is saying something that will trigger an emotional response, the listener must stay calm and asks them to reframe what they are saying
• As a good listener, assume that you are interacting with the particular individual for the first time

Slide 8

This slide provides information regarding the overview of insulated listening. It also covers details of the characteristic of the insulated listener and techniques to avoid insulated listening.

Instructor's Notes:

How to Identify Insulated Listener?

• Insulated listener shows self-protective behavior
• They are always noncommittal towards a particular topic

How to Prevent Insulated Listening?

• As a listener, try to listen to the speaker's point of view on a particular topic with an open mind
• If possible, showcase engagement using nonverbal cues