Approaches To Enhance Hotel Guests Stay Experience Training Ppt

Slide 2

This slide illustrates multiple strategies to provide better guest stay experience at hotel. The recommendations are: Personalize a guest’s stay, ensure cleanliness and maintenance, always practice proactivity, maintain a robust guest profile, handle all complaints with care, be empathic and authentic to guests, and use hotel operations software.

Instructor’s Notes:

Strategies to enhance guests’ stay experience are:

Personalize a Guest’s Stay:

• Post the interaction with the guests, for preferences in details food, beverages, and housekeeping and share them with other departments
• When the hotel staff is meets the preferences and desires of guests, they feel welcome and appreciated

Ensure Cleanliness and Maintenance:

• Cleanliness plays an important role in providing a better guest experience
• The hotel staff should have data on cleaning status of all rooms from the housekeeping staff before allocating rooms to the guests
• The room's electronic appliances should work properly
• These day, hotels opt for smart maintenance by installing sensors that can detect any type of leakage or faulty lights

Always be Proactive:

Maintain a Detailed Guest Profile: 

• Always take notes of all the issues and personal details in a guest's file
• If guests return to the same hotel, they appreciate it when small details about them are remembered
• When a guest profile is maintained properly, it helps all the staff members to develop a personal relationship with the guests

Handle Complaints with Care:

• The hotel needs to treat every issue or complaint as a gift to showcase their high-class customer service
• Hotel staff should learn, listen, apologize, and act to resolve the complaint; they must notify the guest once it is resolved
• This helps to resolve complaints quickly 

Be Empathic and Authentic to Guests:

• It is important to be more empathic and authentic to guests
• Relationships are the core of hospitality, and it helps to develop a strong bond with customers
• Place yourself in a guest’s shoes while resolving their complaints

Use Hotel Operations Software:

• The hotel operation software helps the hotel staff to track guest’s requests and also build a better guest profile
• Software can be used to send confirmation letters to the guests via SMS or Messenger
• These advanced tech systems help the hotel staff to work efficiently, effectively, and seamlessly

Slide 3

This slide showcases the recommendations to enhance guests’ stay experience by offering personalized service. It can be accomplished by asking details such as food, beverages, and housekeeping preferences and share them with other departments.

Slide 4

This slide covers the recommendations to enhance guests’ stay experience by ensuring cleanliness and maintenance of the guests allocated room.

Slide 5

This slide highlights the recommendations to enhance guests’ stay experience by providing proactive service.

Slide 6

This slide showcases the recommendations to enhance guests’ stay experience by maintaining a detailed guest profile.

Slide 7

This slide highlights the recommendations to enhance guests’ stay experience by handling complaints with care.

Slide 8

This slide showcases the recommendations to enhance guests’ stay experience by being empathic and authentic to guests.

Slide 9

This slide covers the recommendations to enhance guests’ stay experience by using hotel operations software.