Enabling Digital Customer Service Transformation Powerpoint Presentation Slides

Slide 1: This slide displays the title Enabling Digital Customer Service Transformation.
Slide 2: This slide displays the title Agenda - Enabling digital customer service transformation.
Slide 3: This slide exhibit table of content.
Slide 4: This slide exhibit table of content- Customer service transformation overview.
Slide 5: This slide represents current scenario for customer support service.
Slide 6: This slide represents current scenario for customer service support service.
Slide 7: This slide represents comparison of customer support service. It includes average response time, FCR rate, average resolution time, tickets solved etc.
Slide 8: This slide represents global statistics associated with customer service.
Slide 9: This slide exhibit table of content- Customer Service Delivery.
Slide 10: This slide represents timeline for implementation of customer service transformation.
Slide 11: This slide represents key capabilities for customer service delivery model.
Slide 12: This slide represents key disruptive forces impacting customer service.
Slide 13: This slide exhibit table of content- Omni channel customer interaction.
Slide 14: This slide represents omni- channel comparison with multi-channel customer service.
Slide 15: This slide represents omni- channel customer service model. It includes web chat routing, chatbot, cloud, CRM, knowledge base, customer experience etc.
Slide 16: This slide represents key strategies to enhance omni-channel customer service. It includes social media response time, live chats and self service.
Slide 17: This slide represents importance of omni-channel for customer interaction.
Slide 18: This slide exhibit table of content- Enhancing customer support connected devices.
Slide 19: This slide represents implementation of IoT enabled customer service architecture. It covers device stimulator, IoT devices, API connection, customer service etc.
Slide 20: This slide represents AI implementation to enhance customer service. It includes chatbots, sentiment analysis, augmented messages etc.
Slide 21: This slide represents implementation of IoT for customer service development.
Slide 22: This slide represents digital customer service channels.
Slide 23: This slide represents impact of customer service transformation.
Slide 24: This slide exhibit table of content- Nurturing customer communities.
Slide 25: This slide represents key methods used to build and nurture customer communities. It includes blogging, surveys, email and discussion groups.
Slide 26: This slide represents need to build customer communities. It covers customer empowerment, gathering customer feedback, enhance customer experience etc.
Slide 27: This slide represents strategies for enhancing user experience.
Slide 28: This slide represents strategies to implement in order to enhance user experience.
Slide 29: This slide exhibit table of content- Customer support team.
Slide 30: This slide represents reporting structure for customer support team.
Slide 31: This slide represents escalation matrix customer support team.
Slide 32: This slide represents RACI matrix for customer support team. It covers handling customer query, processing orders, resolving issues, delivering information etc.
Slide 33: This slide represents customer service team training plan.
Slide 34: This slide exhibit table of content- Impact on customer support.
Slide 35: This slide represents impact of customer service transformation. It includes online review portal highlighting customer empowerment, feedbacks etc.
Slide 36: This slide represents impact of customer service transformation.
Slide 37: This slide exhibit table of content- Dashboard.
Slide 38: This slide represents dashboard to measure customer service performance. It includes number of issues, average time to close, average response time etc.
Slide 39: This slide represents customer service dashboard showcasing user experience. It includes request volume, revenue, customer satisfaction, customer retention etc.
Slide 40: This slide presents title for additional slides.
Slide 41: This is the icons slide.
Slide 42: This slide shows roadmap of company.
Slide 43: This slide exhibits yearly timeline of company.
Slide 44: This slide presents your company's vision, mission and goals.
Slide 45: This slide display Funnel.
Slide 46: This slide depicts 30-60-90 days plan for projects.
Slide 47: This slide display Venn.
Slide 48: This slide display Mind map.
Slide 49: This slide depicts posts for past experiences of clients.
Slide 50: This slide display Comparison.
Slide 51: This slide shows puzzle for displaying elements of company.
Slide 52: This slide shows Our goal.
Slide 53: This slide exhibits ideas generated.
Slide 54: This is thank you slide & contains contact details of company like office address, phone no., etc.