Steps To Ensure Digital Transformation In Public Sector Training Ppt

Slide 1

This slide illustrates various steps that are crucial in the success of public digital transformation. The steps include recognizing the value of creativity, transforming constituent service experience, becoming a mobile champion, getting efficient, and securing the content.

Slide 2

This slide explains the first step to be followed while making a successful digital transformation experience. It states that creativity should be recognized in digitalizing public services as it opens the door for multiple capabilities and efficiencies. Thinking outside the box and encouraging an environment that rewards creativity should be the primary task for success in public sector transformation. Creativity in services can boost the growth rate and increase productivity.

Slide 3

This slide mentions why transforming constituent service experiences is essential for digital transformation success. It states that in the public sector, the citizens cannot switch to another competitor as they would in the private sector, so they expect the government to deliver a consistent and cross-channel experience that satisfies them. It also mentions that the public sector should focus on personalizing services and being customer-centric to provide a satisfactory customer experience to citizens.

Slide 4

This slide explains the significance of becoming a mobile champion for public sector transformation. It mentions that the increased and growing use of smartphones has transformed the ways in digitalization of services. The public sector has now started responding accordingly with mobile based applications and websites that act as effective communication tools for all citizens. Mobile solutions are considered beneficial for both the government and the citizens in simplification of public processes and saving time. 

Slide 5

This slide mentions the importance of being efficient in public sector transformation. It states that digitalized processes in public sector become more streamlined, engaging and efficient when connected to latest technologies like Cloud, eSignatures, and digitalized forms and documents.

Slide 6

This slide mentions why safe and secure data is significant for digital transformation in the public sector. It says that implementing a layered security system in digital public services helps keep every set of information secure and easily accessible using authorized personnel credentials.

Slide 7

This slide explains how digitalization is much beyond productivity in public sector transformation. It mentions that public sector transformation improves communication with constituents and streamlines digital services.

Slide 8

This slide explains how digital transformation is taking the initiative to improve communication with constituents. Using the digitalized channels, public departments can communicate the information clearly and effectively to the constituents, which is easy to navigate and readily accessible.

Slide 9

This slide illustrates that streamlining of digital services to transform the services digitally in the public sector. Streamlining digital services and improving communication are two ways the public sector can match the private sector’s excellent customer experience. Government departments should take valuable insight from the private sector that has set high bars for customer satisfaction through the digitalization of services.