Challenges To Provide Digital Public Services Training Ppt

Slide 1

This slide explains that implementing digital transformation in the public sector is not easy. With multiple challenges arising, like future-proof functionality, lack of trust, lack of research, change in culture and tastes and preferences of people, and establishing cost-effective procurement, the departments need to be cost-effective and ensure that the timelines are met.

Slide 2

This slide explains why functionality is necessary for the digitalization of public services. Public departments should focus their efforts on user workflows for the entire lifecycle of transactions and the functionality that supports them. The new technologies should be sustainable for future improvements and offer automation potential.

Slide 3

This slide explains why establishing trust is essential in digital public services. It explains that making information clear and easily accessible is essential for building trust, promoting security, and improving the quality of life of citizens through public sector transformation.

Slide 4

This slide mentions that demographic research can help the government create effective workflows, leading to positive outcomes and streamlining of processes. The right kind of research allows the departments to gain a unique insight into the demographics that utilize the services, the factors driving them, and their online behavior.

Slide 5

This slide depicts the relevance of culture change and people in digitalization of public services. It states that transformation causes a shift in current working methods, making it difficult for people from different cultural backgrounds to adjust with the same. The departments should have right leaders for managing such cultural changes, and hence managing the expectations of employees. 

Slide 6

This slide mentions why cost-effective procurement is considered a challenge in digital public services. It states that in the digital transformation process, it is essential to have a flexible service that can adjust in line with the needs of the citizens. Additionally, this should include flexibility when it comes to budget, and instead of going with a supplier offering set packages, look for a service that can tailor to citizens' needs.