Customer Support Service Transformation Strategy Powerpoint Presentation Slides
Improving customer engagement with a brand by streamlining sales and services is called customer service transformation. Check out our Customer support service transformation strategy template. It demonstrates the current state of affairs, compares different services, and provides statistics related to customer service. Our Customer support deck also features a timeline for implementing the transformation, capabilities, and disruptive forces of customer support. It focuses on Omnichannel for customer interactions, improving customer support with connected devices, and building customer communities. Additionally, our Client support PPT covers the roles and responsibilities of the customer support team, reporting structure, escalation matrix, training plan, and how the transformation will impact the organization. Lastly, it includes metric dashboards to measure customer service performance. Get access to this powerful template now.
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Enthrall your audience with this Customer Support Service Transformation Strategy Powerpoint Presentation Slides. Increase your presentation threshold by deploying this well-crafted template. It acts as a great communication tool due to its well-researched content. It also contains stylized icons, graphics, visuals etc, which make it an immediate attention-grabber. Comprising forty six slides, this complete deck is all you need to get noticed. All the slides and their content can be altered to suit your unique business setting. Not only that, other components and graphics can also be modified to add personal touches to this prefabricated set.
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Content of this Powerpoint Presentation
Slide 1: This slide displays the title CUSTOMER SUPPORT SERVICE Transformation Strategy.
Slide 2: This slide displays the title Agenda.
Slide 3: This slide exhibit table of content.
Slide 4: This slide exhibit table of content- Customer Service Transformation Overview.
Slide 5: This slide represents current scenario for customer support service.
Slide 6: This slide represents current scenario for customer service support service.
Slide 7: This slide represents comparison of customer support service. It includes average response time, FCR rate, average resolution time, tickets solved etc.
Slide 8: This slide represents global statistics associated with customer service.
Slide 9: This slide exhibit table of content- Customer Service Delivery.
Slide 10: This slide represents timeline for implementation of customer service transformation.
Slide 11: This slide represents key capabilities for customer service delivery model. It includes self service, omni-channel, customer support, social networks etc.
Slide 12: This slide represents key disruptive forces impacting customer service. It covers rapid technological adoption, changing customer behavior and increasing competition.
Slide 13: This slide exhibit table of content- Omni Channel Customer Interaction.
Slide 14: This slide represents omni- channel comparison with multi-channel customer service.
Slide 15: This slide represents omni- channel customer service model. It includes web chat routing, chatbot, cloud, CRM, knowledge base, customer experience etc.
Slide 16: This slide represents key strategies to enhance omni-channel customer service.
Slide 17: This slide represents importance of omni-channel for customer interaction.
Slide 18: This slide showcase table of content that are to be discuss further.
Slide 19: This slide represents implementation of IoT enabled customer service architecture. It covers device stimulator, IoT devices, API connection, customer service etc.
Slide 20: This slide represents AI implementation to enhance customer service. It includes chatbots, sentiment analysis, augmented messages etc.
Slide 21: This slide represents implementation of IoT for customer service development.
Slide 22: This slide represents digital customer service channels. It includes mobile, social media, self service channels and chatbots that helps in enhancing user experience.
Slide 23: This slide represents impact of customer service transformation. It includes automate customer service showcasing self service customer support, response time etc.
Slide 24: This slide exhibit table of content- Nurturing Customer Communities.
Slide 25: This slide represents key methods used to build and nurture customer communities.
Slide 26: This slide represents need to build customer communities. It covers customer empowerment, gathering customer feedback, enhance customer experience etc.
Slide 27: This slide represents strategies for enhancing user experience.
Slide 28: This slide represents strategies to implement in order to enhance user experience.
Slide 29: This slide exhibit table of content- Customer Support Team.
Slide 30: This slide represents reporting structure for customer support team.
Slide 31: This slide represents escalation matrix customer support team. It showcase escalation level, designation such as technical engineer, team lead, department head etc.
Slide 32: This slide represents RACI matrix for customer support team. It covers handling customer query, processing orders, resolving issues, delivering information etc.
Slide 33: This slide represents customer service team training plan.
Slide 34: This slide exhibit table of content- Impact on Customer Support.
Slide 35: This slide represents impact of customer service transformation.
Slide 36: This slide represents impact of customer service transformation.
Slide 37: This slide exhibit table of content- Dashboard
Slide 38: This slide represents dashboard to measure customer service performance. It includes number of issues, average time to close, average response time etc.
Slide 39: This slide represents customer service dashboard showcasing user experience. It includes request volume, revenue, customer satisfaction, customer retention etc.
Slide 40: This is the icons slide.
Slide 41: This slide presents title for additional slides.
Slide 42: This slide shows details of team members like name, designation, etc.
Slide 43: This slide exhibits ideas generated.
Slide 44: This slide showcase Our goal.
Slide 45: This slide depicts posts for past experiences of clients.
Slide 46: This is thank you slide & contains contact details of company like office address, phone no., etc.
Customer Support Service Transformation Strategy Powerpoint Presentation Slides with all 51 slides:
Use our Customer Support Service Transformation Strategy Powerpoint Presentation Slides to effectively help you save your valuable time. They are readymade to fit into any presentation structure.
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