Methods And Templates For Collecting Customers Feedback Edu Ppt
This set of slides includes the techniques to collect customers feedback, such as website and web app surveys, feedback widget or button, net promotor score surveys, email embedded and link surveys, mobile app surveys, chat surveys, and questionnaires. It covers each techniques applicability, pros, and cons.
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Content of this Powerpoint Presentation
Slide
1
This slide
covers stats and reasons why customer feedback is essential in business. It
also depicts that customer opinion about their experience with the brand is
helpful information. It helps the companies to serve customers needs more accurately.
Slide
2
This slide
covers method of collecting customers feedbacks such as website and web app
surveys. It also includes website and web app surveys applicability, pros and
cons.
Instructor’s
Notes:
Pros:
·
Specific
website visits and web app users should be targeted
·
Without
the aid of developers, install once and survey forever
·
Create a
user-friendly design with personalized colors, logos, fonts, and CSS
·
Subtle and
simple to respond
Cons:
·
Due to
limited respondent availability, you must first attract users to your website
·
It might
be regarded as disruptive
Slide
3
This slide
covers method of collecting customers feedbacks such as feedback buttons and
feedback widget. It also illustrates feedback widget or button applicability,
pros and cons.
Instructor’s
Notes:
Pros:
·
Multi-language
options, quick and easy installation, and response
·
Proves
that your firm values client input
·
Your
visitors don't have to look for feedback — it's constantly accessible
·
You may
include the logo and change the colors
Cons:
·
There are
simply two questions: a smiley scale and a text response
·
Page
targeting is the only option (where to show Feedback Button)
Slide
4
This slide
covers methods of collecting customers feedback such as net promoter score
(NPS) embedded in email or as a survey link. It also includes email-embedded
and link surveys applicability, pros and
cons.
Instructor’s
Notes:
Pros:
·
Easy
One-click design; quick follow-ups are possible
·
Send an
email with a link to a survey using any tool
·
Users may
answer email surveys directly from the email
·
Use “16
survey questions” and handle the most frequent use cases
·
Identify
survey participants and follow up with customers
Cons:
·
Customers
who are extremely satisfied or unhappy are more likely to reply than those who
are somewhat satisfied or dissatisfied
·
People may
leave your survey if it has too many questions
·
To send an
email survey, you must first create an email copy and subject lines
·
To ensure
the reliability of your results, you must have a client base
Slide
5
This slide
covers methods of collecting customer feedback such as mobile app surveys. It
also includes mobile app surveys applicability, pros and cons.
Instructor’s
Notes:
Pros:
·
Design is
simple and takes only one click
·
There are
easily accessible quick follow-ups
·
Target
Specific mobile app users
·
Capture
unfavorable app store reviews before they appear
Cons:
·
Customers
who are extremely satisfied or unhappy are more likely to reply than those who
are somewhat satisfied or dissatisfied
·
It could
be seen as disruptive
·
To ensure
the reliability of your results, you must have a client base
Utilizing
the mobile app at the time of surveying is crucial. For instance, when asked,
"How useful do you find this new button?"
Slide
6
This slide
covers methods of collecting customers feedback such as chat surveys. It also
includes chat surveys applicability, pros and cons.
Instructor’s
Notes:
Pros:
·
Feels more
personal and fun
·
Gets you
real-time feedback
Cons:
·
Not all
chat providers allow adding HTML to messages. If they don’t, share a link to
the survey instead
Slide
7
This slide
covers methods of collecting customers feedback such as website and web app
surveys, feedback widget or button, net promotor score survey, email-embedded
and link surveys, mobile app surveys, and chat surveys questionnaire.
Slide
8
This slide
covers methods of collecting customers feedback such as website and web app
surveys, feedback widget or button, email-embedded and link surveys, mobile app
surveys, and chat surveys.
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