Definition And Framework For Customer Delight Edu Ppt
This set of PPT deck covers the concept of customer delight and contains frameworks, i.e. funnel and flywheel models. It also includes a model to highlight how perceived, and expected service leads to customers delightedness, satisfaction, and dissatisfaction.
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Content of this Powerpoint Presentation
Slide
1
This slide
provides information regarding the definition of customer delight. It also
contains details of the earlier popular funnel model and existing flywheel
model to ensure customer delight.
Slide
2
This slide
highlights the model to showcasing the different customer satisfaction levels
such as delighted, satisfied, and dissatisfied.
Definition And Framework For Customer Delight Edu Ppt with all 18 slides:
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