Customer Service Quality Assurance Edu Ppt
This set of slides covers the customer service quality assurance concept. It includes checklists and dashboards to audit and monitor the performance of the customer care team. It also contains key takeaways, discussion questions, and MCQs related to the topic.
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Presenting Customer Service Quality Assurance. Our PowerPoint experts have included all the necessary templates, designs, icons, graphs, and other essential material. This deck is well crafted by extensive research. Slides consist of amazing visuals and appropriate content. These PPT slides can be instantly downloaded with just a click. Compatible with all screen types and monitors. Supports Google Slides. Premium Customer Support is available. Suitable for use by managers, employees, and organizations. These slides are easily customizable. You can edit the color, text, icon, and font size to suit your requirements.
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Content of this Powerpoint Presentation
Slide 4
This slide covers customer service team
quality assurance checklist template. It includes questions regarding client
support technical and soft skills to handle the customer and agent’s ability to
cross-sell.
Slide 5
This slide covers customer service team
quality assurance checklist template. It includes questions regarding client
support technical and soft skills to handle the customer problems.
Slide 6
This slide covers client support team
quality assessment checklist template.
Slide 8
This slide covers customer support
dashboard including KPIs like average speed of answer calls, CR trend, Call
resolution, abandon rate, average call per minutes, customer satisfaction score
etc.
Slide 9
This slide covers KPI dashboard for customer
support team audit. It includes metrics such as first call resolution rate,
unresolved call rate, average response time by team etc.
Slide 10
This slide covers customer satisfaction key
performance indicators such as net promoter score (NPS) and customer retention
rate.
Slide 11
This slide covers Customer service quality
assurance (QA) dashboard. It includes KPIs such as NPS, loyal customer rate,
CLV, churn rate, net retention, MRR growth etc.
Slide 12
This slide covers customer support metrics
such as customer retention rate, average time to solve an issue, customer
satisfaction, total request, request answered etc.
Customer Service Quality Assurance Edu Ppt with all 34 slides:
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