Creating Your Digital Customer Service Strategy Edu Ppt
This set of PPT slides contains implementation techniques for digital customer service, which are digital also, digital only, and digital first.
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Presenting Creating Your Digital Customer Service Strategy. Our PowerPoint experts have included all the necessary templates, designs, icons, graphs, and other essential material. This deck is well crafted by extensive research. Slides consist of amazing visuals and appropriate content. These PPT slides can be instantly downloaded with just a click. Compatible with all screen types and monitors. Supports Google Slides. Premium Customer Support is available. Suitable for use by managers, employees, and organizations. These slides are easily customizable. You can edit the color, text, icon, and font size to suit your requirements.
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Content of this Powerpoint Presentation
Slide 2
This slide highlights the implementation
approaches for digital customer service in the organization. The major
techniques highlighted are Digital Also, Digital Only, and Digital First.
Slide 3
This slide showcases the digital-also DCS implementation
technique. It also contains details of both pros and cons of the approach.
Slide 4
This slide showcases the digital-only DCS
implementation technique. It also contains details of both pros and cons of the
approach.
Slide 5
This slide showcases the digital-first DCS
implementation technique. It also contains both pros and cons of the approach
in detail.
Slide 6
This slide highlights the 2x2 matrix for
self-serve inventory for digital customer service. The four quadrants are
divided on the bases of autonomy expectation and exploration preference.
Instructor's Notes:
· Autonomy
Expectation: The customer has faith that they will
complete the resolution process independently
· Exploration
Preference: The customer with high
exploration preference enjoys the resolution process and vice versa
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