Managing Conflict With Emotional Intelligence Training Ppt

Slide 1

This slide provides information about the definition of emotional intelligence i.e., the capability to identify, understand, and manage one's own as well as teammates' feelings to respond in a proactive and non-reactive way in conflict situations at the workplace. It also explains how high EI is a beneficial skill in recognizing and comprehending employees' emotional turmoil and use this to prevent any conflict from escalating.

Slide 2

This slide provides an overview of major components of emotional intelligence as a skill. These are self-­ awareness, self-­ management, social awareness, and relationship management.

Slide 3

This slide presents the four-quadrant matrix to resolve workplace conflict using Emotional Intelligence. The major quadrants of 2-by-2 EI framework are self-awareness, self-management, social awareness, and relationship management.

Slide 4

This slide indicates the strategies to become aware of the team’s emotions to minimize workplace conflict. The techniques highlighted are conducting team meetings and developing informal communication channels.

Slide 5

This slide showcases the difference between low and high emotional intelligence people at the workplace in terms of leadership, working, and communication style.