Conflict Resolution Steps That Every Manager Needs To Know Training Ppt

Slide 1

This slide highlights the multistep process for conflict resolution at the workplace. The six steps listed are: clarifying what disagreement is about, setting up a common goal for parties in conflict, discussing approaches to arrive at common ground, identifying barriers to common ground, deciding on the best approach to resolve conflict, and acknowledging the agreed upon solution.

Instructor's Notes:

The multistep process to successfully resolve conflict is:

• Step 1 - Clarifying What Disagreement is About: The main objective of the step is to get both sides to agree on what the disagreement is about by getting to the heart of the conflict
• Step 2 - Setting up Common Goal for Parties in Conflict: The main objective of the step is to make both parties agree on the desired outcome of the conflict
• Step 3 - Discussing Approaches to Meet Common Ground: In this step, the conflicting parties discuss and identify approaches to work together to accomplish an agreed common goal
• Step 4 - Identifying Barriers to Common Ground: In this step, the conflicting parties discuss the issues which resulted in the conflict in first place and how to overcome these
• Step 5 - Deciding on the Best Approach to Resolve Conflict: Both parties agree on the best resolution to solve the conflict
• Step 6 - Acknowledging the Agreed Solution: Both sides agree on their responsibilities to maintain an amicable position and prevent further conflicts

Slide 2

This slide contains details of the first step in the conflict resolution process, which is clarifying what the disagreement is about. It also includes information on multiple tips to implement this step successfully, such as asking questions.

Slide 3

This slide explains a step-in conflict resolution process where a common goal is setup to initiate talks. It also includes details of multiple tips to implement this step successfully, such as finding a commonality to which both parties agree as starting point the conflict resolution talks.

Slide 4

This slide details the discuss approaches to meet the common ground in the conflict resolution process. It also includes details of multiple tips to implement this step successfully, such as brainstorming on strategies to work together and agreeing to a common goal.

Slide 5

This slide includes path-breaking tips on identifying barriers to common ground in the conflict resolution process. It also contains practical advice for successful implementation, such as listing out what can and cannot be changed about the conflict situation.

Slide 6

This slide includes information on deciding on the best approach to resolve conflict. It also lists tips for successful implementation of the step, such as selecting a solution to which both parties agree and defining the responsibility of each party for successful implementation of the solution, etc.

Slide 7

This slide provides an overview of the step to acknowledge the agreed solution in the conflict resolution process. It also includes information on tips for successful implementation of the step, such as showcasing the brighter side of the solution to both the parties and closing the talks on conflict resolution on a happy note.