Customer churn in a bpo company case competition powerpoint presentation slides

Slide 1: This is a template that illustrates the topic Customer Churn in a BPO Company.
Slide 2: This is a Table of Contents slide that illustrates the IBN Outsourcing Company Business Details, Strategy to be Adopted 1 – Improve Customer Onboarding Procedures, and SWOT Analysis of IBN Outsourcing Company - Strengths.
Slide 3: This is another Table of Contents slide that illustrates IBN Outsourcing Company overview with Global Attrition Rate and Current Customer Retention Rate of the Company.
Slide 4: This slide shows details about IBN Outsourcing Company, such as Company Name, Employees, CEO, Annual Revenue, Current Customer Attrition Rate, Key Competitors, Average Customer Queue Time, Customer Satisfaction Rate, etc.
Slide 5: This slide shows an increase in the Customer Attrition Rate in IBN Outsourcing Company due to certain factors, such as Poor Onboarding Procedures, Lack of Proactive Customer Support and Communication, increased product/service bugginess due to use of outdated technologies, etc.
Slide 6: This slide shows an increase in the Global Customer Attrition Rate in the BPO Industry due to certain factors, such as Poor Customer Service, Low Customer Engagement Level, Lack of Relationship Building Skills, etc.
Slide 7: This slide shows a graph of the declining Revenue of IBN Outsourcing Company for the past five years (2017-2021).
Slide 8: This slide shows a graph of the increase in Average Customer Queue Time in IBN Outsourcing Company for the past 5 years.
Slide 9: This slide shows a graph of the decrease in the level of Customer Satisfaction in IBN Outsourcing Company for the past 5 years.
Slide 10: This slide shows the current Customer Attrition Rate of IBN Outsourcing Company.
Slide 11: This is a Table of Contents slide that illustrates the IBN Outsourcing Company Challenges, Solutions, Services Offered, and Reasons for High Attrition.
Slide 12: This slide shows various services that are offered and provided by IBN Outsourcing Company, such as Technical Support Services, Telemarketing Services, Web-Analytic Services, Engineering Services, Data Entry Operations, Software Design Services, Finance, and Accounting.
Slide 13: This slide shows some reasons leading to the High Customer Attrition Rate in IBN Outsourcing Company, such as Poor Customer Onboarding, Low-Quality Customer Service, High Product Bugginess, Complex User Experience, Absence of Proactive Support and communication, etc.
Slide 14: This slide shows the problem that the company is facing related to Poor customer service leading to a loss in the customer base.
Slide 15: This slide shows the problem that the company is facing related to the Product Adoption Rate.
Slide 16: This slide shows the problem that the company is facing related to the fall in sales of the company due to loss of existing subscribers (decreased Customer Retention Rate).
Slide 17: This is a Table of Contents slide that illustrates the IBN Outsourcing Company Challenges, Solutions, Services Offered, and Reasons for High Attrition.
Slide 18: This slide shows the competitive analysis of IBN Outsourcing Company with other similar line competitors on the basis of certain parameters, such as Company Revenue, Customer Attrition Rate, Average Customer Queue Time, Product Adoption Rate, Onboarding Process Effectiveness, etc.
Slide 19: This slide shows strategies that can be adopted by the company to reduce Customer Attrition Rates, such as Improve Customer Onboarding Procedures, Get Updated with Latest Technology, and Setting up Loyalty Reward Programs.
Slide 20: This is a Table of Contents slide that illustrates the Strategies to be adopted by IBN Outsourcing Company.
Slide 21: This slide shows the strategy to be adopted by the company, i.e. Improve Customer Onboarding Procedures that will help to reduce customer churn rate.
Slide 22: This slide shows the strategy to be adopted by the company, i.e. Set up Loyalty Reward Programs and offer Gifts to improve relationship building and help minimize Customer Attrition Rate.
Slide 23: This slide shows the strategy to be adopted by the company, i.e. Get Updated with the Latest Technology and ensure Proactive Client Communication to improve software-related issues (bugs) and anticipate customer future needs.
Slide 24: This is a Table of Contents slide that illustrates the SWOT Analysis of IBN Outsourcing Company.
Slide 25: This slide shows the strengths of IBN Outsourcing Company that it has, such as Wide Array of Services and Reach, Prompt IT Support, Strategic Business Acquisitions, etc.
Slide 26: This slide shows the weaknesses of IBN Outsourcing Company that it must overcome, such as High Customer Attrition Rate, Fall in Company Revenue, Lack of Foreign Languages, etc.
Slide 27: This slide shows some opportunities of IBN Outsourcing Company that can lead to growth in the future, such as Increasing Awareness of Outsourcing, Ensuring Proper Onboarding, Engaging in Customer Loyalty Reward Programs, and Gift Offers, etc.
Slide 28: This slide shows some threats that may affect the company in the future course of time and impact the company's profits.
Slide 29: This is a Table of Contents slide that illustrates the IBN Outsourcing Company KPIs and more.
Slide 30: The slide shows the Key Performance Indicator that will help the company to track the success rate of implemented strategies.
Slide 31: The slide shows the estimation of major costs involved in the next four years (2019-2023) for implementing the strategies.
Slide 32: The slide shows the risks associated with the implementation of the strategy.
Slide 33: This is a Table of Contents slide that illustrates the Estimated Customer Attrition Rate of IBN Outsourcing Company after Strategy Implementation and Dashboard.
Slide 34: This slide shows the estimated future trends in the Customer Attrition Rate of IBN Outsourcing Company after the implementation of Strategies, such as Improving Customer Onboarding Procedures, Setting up Loyalty Reward Programs and offering Gifts, and Getting Updated with the Latest Technology.
Slide 35: This slide shows the estimated future trends of IBN Outsourcing Company for 5 years after the implementation of Strategies.
Slide 36: This slide shows the future estimated Customer Attrition Rate of IBN Outsourcing Company after strategy implementation.
Slide 37: This slide shows a Customer Attrition Rate Dashboard with KPIs, such as Company Revenue, Customer Attrition Rate in 2021, Annual Growth Rate, Average Customer Queue Time, Onboarding Process Effectiveness, etc.
Slide 38: This slide illustrates the topic Customer Attrition in a BPO - Dashboard.
Slide 39: This slide illustrates the beginning of the Additional Slides.
Slide 40: This is an Icon slide that represents Customer Churn in a BPO Company (Case Competition).
Slide 41: This is a Company Introduction slide that illustrates the Company's Mission, Goal, and Vision.
Slide 42: This is a Comparison slide that represents the parameters like Geographical area, Gender of Audience, and more.
Slide 43: This is an About Us slide that illustrates the information about the company’s Professional, Talented, and Creative employees.
Slide 44: This slide represents a Stacked Bar diagram Representing the Company profit from different products.
Slide 45: This is a 30-60-90 Day Plan that is 100% editable and can capture your audience's attention.
Slide 46: This is a Timeline slide that can be used to represent the status of a project, plan, or framework.
Slide 47: This is a Puzzle template that can be used to create an engaging impact on your
Slide 48: This is a Roadmap template that can be used to strategize a plan of action.
Slide 49: This is a Quotes slide that can be used to motivate the audience by sharing inspirational sayings.
Slide 50: This is a Venn Diagram template that can be used to represent a relationship.
Slide 51: This is a Team Introduction template that includes information on Employee names and their Designation.
Slide 52: This is a Thank You slide that includes the Company address, Contact details, and Email.