Workplace Etiquette Principals Dos And Donts And Case Studies Training Ppt

Slide 1

This slide covers the general principles that should be followed as a part of workplace etiquette. The person should respect the co-workers, maintain eye contact, know what to wear, know what to say, greet others properly by shaking hands, remember names, knock before entering senior’s cabin, etc.

Instructor’s Notes:

• Be respectful to co-workers: An individual should treat all colleagues with due respect. A person should learn to acknowledge other people’s religious views, political opinions, and sexual preferences.
• Shake hands: Giving someone a firm handshake when you meet them is a sign of respect. A person should make sure that the grip should not be too strong to cause pain, but a gentle handshake to show confidence and respect is enough
• Remember names: Whenever we meet someone, exchanging names is one of the first things done. A person should make sure that he/she gives his/her full name rather than the nickname. The person should also make sure that he remembers the names and pronounces them correctly
• Maintain eye contact: The person should make constant eye contact with the members throughout the conversation, and especially while greeting, as it reflects trust and interest
• Knock before you enter: A person should always knock on the door before entering, even when the other person is aware of the arrival. It looks rude and disrespectful when you walk into someone’s cabin without announcing or taking permission  
• Avoid using mobile and internet for matters other than official: An employee should make sure that they do not use their mobile phone unnecessarily, especially when at the office. They should use it only for official purposes or when any urgency occurs. Also, they should make sure that they use the internet only for official matters, and do not surf any unofficial sites during office hours
• Be on time: The person should consider reaching the workplace before time, take a few minutes to get ready, and avoid causing any delay for the scheduled meeting/event. In case of online communication, he should make sure that he/she joins the meeting at least 2-3 minutes before the scheduled time
• Avoid gossip: Whether you are new to an organization, or have been there for years, talking about co-works or other members is considered unprofessional and should be avoided
• Build friendships: When a person follows proper workplace etiquette, it becomes easier for him/her to connect with other employees of the organization. He/ she then finds working at the office more comforting and gains more interest in the work
• Know when you are called: Whenever you find two persons communicating, do not interrupt unless you are called upon. You can look at them with a smile on your face and pass by. If they want you to contribute to the conversation, they will call you. Also, when you are in a meeting, speak only when you are asked to or when you think is the right time to speak. Your viewpoint will be respected only when given on the right time and place
• Be serious with emails: An employee should learn how to draft, send and receive an email, especially at the workplace. Before sending the email, he/she should read it aloud 2-3 times to make sure that it is grammatically correct, clearly drafted, and without any spelling errors
• Know what to keep confidential: An employee should properly read the confidentiality agreement while joining the workplace. They should make sure that they maintain confidentiality as demanded by the organization and do not disrespect any of the rules
• Know what to wear: An individual should dress up professionally at the workplace. If the workplace has any specific dress code, it is always favorable for the employees to stick to it
• Filter your speech/words: Every workplace has members with different aspirations, attitudes, and personalities. Every member working for a common purpose but with a different perspective and working styles leads to clashes. The easiest way to avoid conflicts at the workplace is to measure and filter your words before they are delivered. A person should ensure that his/her words are not offensive and personal
• Handling sensitive matters: An employee should know how to handle sensitive matters at the workplace. He should listen to all the members involved, understand them critically, and then take any decision. They should make sure that their decision does not hurt the sentiments of any person

Slide 2

This slide covers a case study highlighting the importance of remembering names.

Slide 3

This slide explains various things that should be performed (Dos) and avoided (Don’ts) at a workplace.

Slide 4

This slide highlights the importance of being careful at workplace and understanding the terms and conditions of work before joining.