Business Communication Definition Process And Basic Elements Training Ppt
This set of slides provides a brief introduction to business communication with examples. It also covers the communication process and key elements such as sender, business information, receiver, and feedback.
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Slide 1
This slide depicts an overview of business communication. It emphasizes that business communication is communication between business parties or individuals to carry out business-related tasks. It also entails exchanging information between individuals both within and outside the organization.
Instructor’s Notes:
Some examples of business communication are:
- A group of employees is having a brainstorming session
- Two co-workers sharing information to collaborate on a project
- A supervisor providing feedback to a direct report
- A leadership team communicating the company's vision to its employees
- A client is presented with a deliverable by an account manager
- A customer providing feedback on a deliverable
In addition to sharing information, effective communication is also required for carrying out day-to-day business processes and tasks such as:
- Creating and disseminating plans and proposals
- Introducing new concepts to clients, co-workers, or management
- Having productive meetings
- Making decisions as a group or organization
- Order taking, sending, and fulfilment
Slide 2
This slide illustrates the communication process. It mentions that the communication process is a six-stage robust framework that defines how a message is transmitted through communication channels between a sender and a receiver. The framework elements are sender, encoding, message, channel, receiver, and decoding.
Instructor’s Notes:
Key Components of the Communication Process
- Sender: The person who came up with the idea and wished it would be delivered to the recipient
- Encoding: The process of describing or translating information into a message
- Message: The concept, fact, or opinion that the sender wishes to convey
- Communication channel: The method by which the message is delivered for example e-mail, voice message, telephone etc.
- Receiver: intended audience of the message
- Decoding: the process of interpretation of the message
- Feedback: the response or action taken by a receiver after decoding a message
Slide 3
This slide illustrates information on the essential elements of business communication. The elements are sender, business information, receiver, and feedback.
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