Benefits Of Digital Transformation To Customers Training Ppt

Slide 1

This slide depicts introduction to digital transformation and digital transformation in the banking industry. It illustrates that digital transformation uses digital technologies to improve existing processes or introduce new business ways. In the banking industry, digital transformation refers to integrating fintech solutions to automate, optimize, and digitize processes while increasing data security.

Slide 2

This slide illustrates the benefits the digital banking for customers. The benefits are personalized service, real-time remote access, and secure banking.

Slide 3

This slide depicts that digital banking allows bank to offer personalized banking as a major benefit. The slide illustrates that personalized banking services refer to capability of a financial services provider to identify where customers are in their journey with the bank, and offer them the most relevant financial products. It also mentions that big data analysis is a technology that can strengthen the bond between the bank and the customer.

Slide 4

This slide depicts real-time remote access as a benefit of digital banking for customers. It also illustrates that the first benefit a digital bank customer enjoys is autonomy, as they can access their account and transfer funds in real-time from any location. In the case of digital banks, the user is empowered to carry out his own account management.

Slide 5

This slide showcases secure banking as a benefit of digital banking for customers. It illustrates that banking websites and mobile apps employ stringent security measures to ensure that customers’ personal information safe. It also mentions that customers can improve their online banking security even further by reviewing best practices for online banking security. The practices include identifying email scams and fake websites, making secure usernames and passwords, and signing up for specific account alerts, such as cash withdrawal alerts.