Chat As A Customer Service Channels Edu Ppt

Slide 1 

This slide covers information regarding the types of customer service channels such as chatbots, e-mail, video chat, and in-store appointments etc.

Slide 2

This slide provides an information regarding the chat as one of the channels to provide customer service.

Slide 3

This slide covers information regarding the advantage of live chat assistance and how it leads to greater customer satisfaction. 

Slide 4

This slide covers information regarding dependency of businesses on chatbots to automate business tasks in customer service.

Instructor’s Notes:

How can chatbots be used to provide efficient customer service?

• Implementing chatbots can be a smart method to provide fast service without making clients wait if the company receives repetitive inquiries
• At the first point of contact, a company can use chatbots to reduce customer churn and make human handovers for complex issues
• Customer service chatbots can be trained to anticipate customer’s needs and deliver relevant answers
• With customer support chatbots, one can reduce the number of support tickets raised by addressing simple queries instantly

Slide 5

This slide covers information regarding dependency of businesses on messenger apps for business communication

Instructor’s Notes:

Benefits of using messenger apps in customer service:

• Messaging apps are useful for learning how many of your messages are delivered and read
• They can also be quite effective at providing knowledge about special offers and promotions
• Customers do not have to wait to report their queries

Slide 6

This slide depicts the importance of social media in customer service. It shows how social media helps in effective customer engagement.