Call Center Smart Action Plan For Quality Improvement Powerpoint Presentation Slides

Slide 1: This slide introduces Call Center Smart Action Plan for Quality Improvement. Commence by stating Your Company Name Here.
Slide 2: This slide depicts the Agenda of the presentation.
Slide 3: This slide highlights the Table of Contents.
Slide 4: This slide mentions the Title for the Topics to be covered in the upcoming template.
Slide 5: This slide showcases the call center company background information overview which highlights industry, founded year, area covered, and BPO services provided to different industries .
Slide 6: This slide portrays the world map which highlights company call centers operation around the world with key include headquarter of the company and BPO centers with total numbers.
Slide 7: This slide showcases the business process outsourcing call center organizational structure which highlights retail customer service team, ecommerce service team, telecom service team, BFSI service team and healthcare service team.
Slide 8: This slide presents the company journey form 2008 to 2021 which showcases company started with motive of user experience improvement with only 15 members, later on it enters into banking, telecom and ecommerce for BPO services.
Slide 9: This slide incorporates the Heading for the Ideas to be discussed next.
Slide 10: This slide deals with the Business process outsourcing industry focused solutions.
Slide 11: This slide outlines the Inbound and outbound calls volume at customer care centers.
Slide 12: This slide elucidates the Title for the Components to be discussed further.
Slide 13: This slide highlights the common problems related to customer care call center which includes absenteeism, waiting time, unresolves complaints and high attrition rate of organization.
Slide 14: This slide continues the Common customer care call center problems.
Slide 15: This slide reveals the impacts on the company of poor customer support at BPO call center which showcases comparison of call center companies performance with Quarterly revenue.
Slide 16: This slide indicates the Heading for the Topics to be discussed in the following template.
Slide 17: This slide showcases the call center companies technological investment which includes artificial intelligence, robotics process automation and some companies invested in video chats.
Slide 18: This slide mentions the Title for the Topics to be covered further.
Slide 19: This slide talks about the Call center telephone etiquette for support agents.
Slide 20: This slide highlights how to communicate and deal with unsatisfied customer which includes listen, apologize, never argue, note facts, follow up, etc.
Slide 21: This slide indicates the Heading for the Contents to be covered next.
Slide 22: This slide shows the wrong approach and right approach while talking to customers on call.
Slide 23: This slide represents the right channel strategy to solve customer queries related to sales, servicing, information, complaint and fault.
Slide 24: This slide reveals the Title for the Components to be covered further.
Slide 25: This slide shows the customer care transfer call by complaint type which includes ecommerce, BFSI, telecom calls provided support according to contact type of call case.
Slide 26: This slide contains the customer complaints expected time for resolution which showcases complaint resolution time – same day, next day, and complaint status shared with customer.
Slide 27: This slide exhibits the Title for the Ideas to be covered further.
Slide 28: This slide talks about the IT services for business process outsourcing services optimization.
Slide 29: This slide showcases additional features required to streamline the process which includes interactive voice response, call queuing, etc.
Slide 30: This slide highlights the important aspects or elements which is important for quality assurance at call center which includes call recording.
Slide 31: This slide elucidates the people, process and technology integration to improve the call center service delivery.
Slide 32: This slide portrays the Heading for the Contents to be discussed further.
Slide 33: This slide reveals the strategies to remove obstacles which includes lack of unity, unclear goals, cynicism, unfair work distribution with detailed description and mitigation strategies to build productive team.
Slide 34: This slide mentions different problems which employees facing at call centers.
Slide 35: This slide elucidates the Title for the Contents to be covered in the upcoming slide.
Slide 36: This slide shows the training program for BPO call center agents which includes organization procedures, technical training, product training, etc.
Slide 37: This slide elucidates the Heading for the Topics to be discussed next.
Slide 38: This slide emphasizes on Evaluating performance by monitoring call center KPI’s.
Slide 39: This slide indicates the Title for the Topics to be covered in the upcoming slide.
Slide 40: This slide highlights the projected company growth rate which highlights the revenue, operating income, acquisition related expenses, restructuring expenses, etc.
Slide 41: This slide displays the projected outcome from the call center improvement action plan which includes call answered within 40 sec, average call time, average call time, total call abandonment.
Slide 42: This slide reveals the Heading for the Contents to be discussed
Slide 43: This slide showcases call center action plan dashboard which highlights first call resolution, unresolved calls, customers call report, response time by weekday and average answer time.
Slide 44: This slide presents the dashboard for call center action plan which includes total calls, average answer speed, abandon rate, average calls per minute with agent performance and overall customer satisfaction score.
Slide 45: The purpose of this slide is to depict some Additional information.
Slide 46: This is the Icons slide showcasing all the Icons used in the plan.
Slide 47: This is the About Us slide. State your Company related information here.
Slide 48: This is Our Goals slide for elucidating the Organization goals.
Slide 49: This slide displays the Company Targets.
Slide 50: This is Our Team slide. State the information related to your team members here.
Slide 51: This slide is used for the purpose of Comparison.
Slide 52: This is the Puzzle slide with related imagery.
Slide 53: This slide presents the Venn Diagram.
Slide 54: This slide contains the Post it Notes for reminders and deadlines.
Slide 55: This slide highlights the Company Mind Map.
Slide 56: This slide illustrates the Timeline of the organization.
Slide 57: This slide depicts the Organization's Roadmap.
Slide 58: This sldie indicates the 30 60 90 Days Plan for efficient planning.
Slide 59: This slide represents information related to the Financial topic.
Slide 60: This is the Funnel slide with related imagery.
Slide 61: This slide showcases the Bar Chart.
Slide 62: This slide illustrates the Pie Chart.
Slide 63: This is the Thankyou slide for acknowledgement.