Call Center KPI Dashboard With First Response Time
Mentioned slide outlines a KPI dashboard which can be used by call centers for the ticket system. Tickets created, unassigned, open, solved, escalated, tickets solved by agents, first response and full resolution time are the key metrics highlighted in the slide.
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Mentioned slide outlines a KPI dashboard which can be used by call centers for the ticket system. Tickets created, unassigned, open, solved, escalated, tickets solved by agents, first response and full resolution time are the key metrics highlighted in the slide. Introducing our Call Center KPI Dashboard With First Response Time set of slides. The topics discussed in these slides are First Response Time, First Resolution Time. This is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.
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