Call Center KPI Dashboard With Average Response Time
Mentioned slide outlines KPI dashboard which can be used by call center to measure the performance of their agents. The key metrics highlighted in the dashboard are first call resolution, daily abandonment rate, total number of calls by topic, top performing call agents etc.
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Mentioned slide outlines KPI dashboard which can be used by call center to measure the performance of their agents. The key metrics highlighted in the dashboard are first call resolution, daily abandonment rate, total number of calls by topic, top performing call agents etc. Presenting our well structured Call Center KPI Dashboard With Average Response Time. The topics discussed in this slide are First Call Resolution, Overall Average Response Time. This is an instantly available PowerPoint presentation that can be edited conveniently. Download it right away and captivate your audience.
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