Call Center Employee Management Powerpoint Presentation Slides

Slide 1: This slide introduces Call Center Employee Management. State your Company name and begin.
Slide 2: This slide displays Agenda of Call Center Employee Management.
Slide 3: This slide displays Table of Contents of the presentation.
Slide 4: This slide displays Table of Content.
Slide 5: This slide displays Objective of Effective Workforce Management
Slide 6: The purpose of this slide is to provide an overview of the entire process of the workforce management system, like setting the desired goal, analyzing the current workforce, forecasting the desired outcome, scheduling the workforce and tracking the employee performance.
Slide 7: This slide displays Table of Content of the presentation.
Slide 8: The objective of the following slide is to analyze the current workforce of the organization, the total number of employees it has , their demographics age group and ethnicity.
Slide 9: The objective of the following slide is to analyze the current workforce of the organization, the total number of employees it has , their demographics age group and ethnicity.
Slide 10: The purpose of the following slide is to analyze the work status of the employees based on various metrices such as average incoming calls, occupancy rate , first time response and Average call period
Slide 11: This slide displays Table of Content
Slide 12: The following slide highlights the characteristics of the workforce that the organization desired to achieve after the Work Force Management program these characteristics are based on gender, ethnicity, age and workforce locations.
Slide 13: The following slide displays the forecasts the desired output that the organization wants to achieve by efficiently managing the workforce.
Slide 14: The purpose of the following slide is to show the various methods by which the call center collects their customer satisfaction data
Slide 15: This slide shows Customer Satisfaction Dashboard.
Slide 16: This slide displays Table of Content containing- Workforce Gap Analysis
Slide 17: The purpose of this slide is to amylase the gap between the current and future workforce characteristics. The table analysis the skill of the employees its current and desired level along with action plan and its priority.
Slide 18: This slide displays Table of Content.
Slide 19: This slide displays the scheduling of the current workforce according to their skill set in order to achieve service excellence.
Slide 20: This slide shows the various training programs that are required in order to increase the overall workforce productivity.
Slide 21: This slide provides a detailed schedule of training along with time that each phase will take.
Slide 22: The following slide displays the scheduling of the current workforce according to their skill set in order to achieve service excellence.
Slide 23: This slide highlights the employee hiring program based on the gap between current workforce and desired workforce.
Slide 24: This slide showcases Table of Content
Slide 25: The purpose of this slide is to show various KPIs based on which the productivity and performance of the employees will be measured.
Slide 26: The following slide highlights the expected results of the total workforce management plan. Like increased productivity, better customer service and reduction in total operational cost.
Slide 27: The purpose of this slide is to display the budget of the entire workforce management activity such as trainer and salaries.
Slide 28: The purpose of the following slide is to display multiple Software that perform the complete function of workforce management . The provided table analyses the software based on various functions it can perform and its cost.
Slide 29: This slide displays a dashboard that covers multiple Kpis of call centers such as first-time call resolution , average speed of answer , customer satisfaction etc.
Slide 30: This slide displays a dashboard that covers per employee productivity , satisfaction score, avg answer speed etc
Slide 31: This is Call Center Employee Management Icons Slide.
Slide 32: This slide is titled as Additional Slides for moving forward.
Slide 33: This is About Us slide to showcase Company specifications.
Slide 34: This is Our Team slide with Names and Designations.
Slide 35: This slide displays Mission, Vision and Goals of the Company.
Slide 36: This slide shows Timeline Process
Slide 37: This slide is titled as Post It Notes. Post your important notes.
Slide 38: This slide displays Roadmap Process
Slide 39: This is Thank You slide with Contact details.