Call Center Agent Performance Improvement Plan Powerpoint Presentation Slides

Slide 1: This slide introduces Call Center Agent Performance Improvement Plan. State your company name and begin.
Slide 2: This slide states Agenda of the presentation.
Slide 3: This slide shows Table of Content for the presentation.
Slide 4: This slide highlights title for topics that are to be covered next in the template.
Slide 5: This slide presents Company background information overview.
Slide 6: This slide displays Company call centers around the world.
Slide 7: This slide represents BPO call center organizational structure.
Slide 8: This slide showcases Company journey roadmap from 2008 to 2021.
Slide 9: This slide highlights title for topics that are to be covered next in the template.
Slide 10: This slide shows Business process outsourcing industry focused solutions.
Slide 11: This slide presents Inbound and outbound calls volume at customer care centers.
Slide 12: This slide highlights title for topics that are to be covered next in the template.
Slide 13: This slide displays Common customer care call center problems.
Slide 14: This is another slide continuing Common customer care call center problems.
Slide 15: This slide presents Impact of poor customer support at call center.
Slide 16: This slide highlights title for topics that are to be covered next in the template.
Slide 17: This slide represents Companies shift towards innovative technologies.
Slide 18: This slide highlights title for topics that are to be covered next in the template.
Slide 19: This slide showcases Call center telephone etiquette for support agents.
Slide 20: This slide shows Communicating and dealing with unsatisfied customer.
Slide 21: This slide highlights title for topics that are to be covered next in the template.
Slide 22: This slide presents Wrong and right approach for customer service response.
Slide 23: This slide displays Right channel strategy for customer complaint and faults.
Slide 24: This slide highlights title for topics that are to be covered next in the template.
Slide 25: This slide represents Transfer customers calls by complaint type.
Slide 26: This slide showcases Customer complaints expected time for resolution.
Slide 27: This slide highlights title for topics that are to be covered next in the template.
Slide 28: This slide shows IT services for business process outsourcing services optimization.
Slide 29: This slide presents Additional feature required to streamline call center process.
Slide 30: This slide displays Important aspects for effective QA at call centers.
Slide 31: This slide represents Improve service delivery with people process and technology.
Slide 32: This slide highlights title for topics that are to be covered next in the template.
Slide 33: This slide showcases Strategies to remove obstacles and building productive team.
Slide 34: This slide shows Strategies to overcome low employee morale.
Slide 35: This slide highlights title for topics that are to be covered next in the template.
Slide 36: This slide presents Training program for BPO call center agents.
Slide 37: This slide highlights title for topics that are to be covered next in the template.
Slide 38: This slide displays Evaluate performance by monitoring call center kpi’s.
Slide 39: This slide highlights title for topics that are to be covered next in the template.
Slide 40: This slide represents Projected company growth rate highlighting revenue and operating income.
Slide 41: This slide showcases Expected outcome from call center improvement action plan.
Slide 42: This slide highlights title for topics that are to be covered next in the template.
Slide 43: This slide shows Call center action plan dashboard highlighting average answer time with total resolutions.
Slide 44: This slide presents Call center action plan dashboard highlighting agent performance with satisfaction score.
Slide 45: This slide contains all the icons used in this presentation.
Slide 46: This slide is titled as Additional Slides for moving forward.
Slide 47: This is About Us slide to show company specifications etc.
Slide 48: This is Our Mission slide with related imagery and text.
Slide 49: This slide depicts Venn diagram with text boxes.
Slide 50: This slide provides 30 60 90 Days Plan with text boxes.
Slide 51: This is Our Goal slide. State your firm's goals here.
Slide 52: This is a Timeline slide. Show data related to time intervals here.
Slide 53: This slide presents Bar chart with two products comparison.
Slide 54: This slide showcases Magnifying Glass to highlight information, specifications etc
Slide 55: This slide shows Post It Notes. Post your important notes here.
Slide 56: This slide presents Roadmap with additional textboxes.
Slide 57: This is a Thank You slide with address, contact numbers and email address.