For developers, the work doesn’t end once the application is released to the public, no. Post-launch support is critical to long-term, sustainable success. Lack of application support can draw the ire of the customer base. 

 

A recent example of this is the announcement of the end of support for the niche product named ‘Car Thing’ by Spotify. Not only the software but it would appear that the customers are asked to throw away their product and they are quite angry.

 

So, what is the best approach? There are several departments that come together to drive this support, and they must be on the same page and able to communicate clearly. SlideTeam’s Application Support Model Templates help with that.

 

What does your application look like? Stakeholders need to know this to perform their roles properly. Click here for our blog that delivers the best application architecture templates!

 

The Application Support Model consists of the following tasks: Incident Management, problem management, change management, release management, service Level agreements (SLAs), knowledge management, training and documentation, and monitoring and reporting.

 

Software Maintenance Framework Templates

SlideTeam brings you the top-of-the-line presentations to help lay out your post-launch strategy. The slides within are content-ready and 100% editable. This means the work has already been done for you. You only need to download the template of your choice and your data to it.

 

So much time and energy saved!

 

Do you deliver IT solutions? Let stakeholders and customers know about it using our ITSM templates curated in the blog here!

 

Let’s look at the sevencurated Application Support Model Templates we have for you.

 

Template 1: Information Technology Application Support Model

Use this PPT Slide to organize and define the infrastructure of your IT application support model. In this example, the three categories are the client, categorize and dispatch, and finally the servers. The servers include the user-interaction application support, BPM support, middleware & integration support, DWH & BI support, and core-platform support. Download this template right away!

 

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Template 2: Business Application Support Model to Build Effective Team

Who delivers the post-launch support matters as well. Use this PPT Layout to deliver a support model that enhances team performance. Five distinct strategies exist to build an effective team—taking care of the support team composition, diversifying the support channels, boosting the team timetable for 24/7 availability, a strong hiring model, and outsourcing options when needed. Use these methods to build and efficient and effective team for satisfying business application support. Download this template now.

 

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Template 3: Transforming From Traditional Application Of Advertisement Supported Business Model Across Industries DT SS

This colorful, tabular PPT Slide bring you the implementation plan for revenue transformation in applications. The columns deliver the type of industry, its description as related to the application, a few examples, and the sources for revenue-generation. This template allows your business to evolve its revenue model with the advancement of technology. The industries include online media, social media, video streaming sites, online foams, and radio & television. Grab this presentation now to optimize your revenue streams across all platforms.

 

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Template 4: Support Model Showing Experts Staff Peers Applications

Who is your support team and what role do they play? With this structure template you can visually showcase the various support levels for your application. At the bottom is self-service, asking for minimal input from your side except IT support for the self-service options. Then come the peers who can extend their knowledge directly or indirectly, aka peer-to-peer service. Your staff then delivers the guided support to customers. Finally, the experts come in. Download this PPT Slide from the link below to solidify your support team structure.

 

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Template 5: Cloud support model with external applications and sql server

This PPT Template helps you visually represent the relational database management system (RDBMS) for your business applications. The SQL server uses cloud support for the control room cluster including these external applications, bot agents, control room, etc. Showcase how the server/data center interfaces with the control room cluster. Download this slide right away

 

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Template 6: Best Practices to Develop Application Support Model

Always good to have a few best practices under your belt. This PPT Theme presents three of these for delivering the best application support. The best practices include: 

 

  1. Enhanced ecommerce promotional strategy and profitability—to maintain the application and perform troubleshooting.
  2. Plan Handoff—to transfer model ownership to a designated group.
  3. Production of detailed documentation—to perform regular and timely system maintenance.

 

Grab this template right away form the link below!

 

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Template 7: Key Activities for Application Production Support Model

Alongside the best practices, you need the key activities that make application production support fulfilling for all parties. Use this PPT Preset to lay out these tasks in a neat, organized manner. These include the structure of the support team, the channels for requesting support, the schedule for the support team members, the hiring model to select the best team members, and outsource strategies. Get this template and make it yours today!

 

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Conclusion

With the help of our Application Support Model Templates, you will be prepared to support your customers. This will lead to a loyal customer base and continuous improvement in your application.

 

Present your current and future business support model to shareholders and investors with a choice of these amazing PPT Presentations!

 

Download our readymade templates right away and stay on top of post-launch software support.

 

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