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Customer Reviews
The Helpdesk, or its parent department, the customer services department, is an integral part of a business’s effort to build more use for its value offering. Yet, it is shocking that many businesses, worldwide, still see it as a cost center rather than an opportunity to create a positive impression and see how revenue is linked to doing a world-class job at it. Â
To ensure that a business helpdesk can create a positive impression on the customer community, it is essential that the issues they raise be anticipated well. Then, the customer helpdesk must ensure that it resolves it in the fastest possible time. Why, you ask? Ever see a child howl at the airport as their parents queue up at a toy store helpdesk to get their minor niggle in the robot repair. That’s how essential helpdesks are for the customers and, more critically at that moment, for the staff to be there with the customers.
On a similar note, brands must create executive dashboards for their executives. Find best-in-class executive dashboards from SlideTeam with a click here.
Hence, these helpdesk dashboards from SlideTeam instantly know how to improve the service and the effectiveness of what the large team is doing. You must do this to ensure that there is never confusion about roles and responsibilities.Â
These helpdesk dashboards are also essential to understanding that a cent’s worth of Helpdesk helps create a caring brand. Remember, it is also always the will, and the intent to serve gets seen in a business. Your helpdesk dashboard helps you polish that and be a better customer-oriented business.
Customer service dashboards provide a 360°degree view of customer interactions and the perception of your brand. Get these here.  Â
Let’s explore our 100% editable and customizable templates. You get structure, the starting point, and the capability to create presentations addressing your unique audience needs.Â
Here are the templates that companies around the world are already using. There are no better resources available on the internet.Â
resources available on the internet.Â
Template 1 Helpdesk Dashboard Illustrating First-Response Time & Current Open Ticket Status PPT Template
The PPT Template illustrates a graphical representation of a helpdesk ticket; it can be applied across industries as businesses tackle these issues. Data covered in this dashboard includes key statistics related to ticket handling, top 10 accounts by number of tickets, and other major support Key Performance Indicators (KPIs). Use this presentation template with color codes to ensure the business instantly knows the top 10 customers by raised tickets, and the proportion of the complaints that needed critical attention. Time to resolve is another must-know indicator in a helpdesk that this presentation documents. Get it now!
Template 2 HR Service Delivery Determine HR Helpdesk Executive Dashboard Snapshot PPT
Users will find this presentation template as valuable in providing information regarding dashboard for HR helpdesk executives. The important numbers covered include resolution time, overall HR department effectiveness, issues that remain open and the effectiveness of Corporate Social Responsibility (CSR) measures. This presentation template includes a category-wise round-up of issues as well. Â
Template 3 Helpdesk Ticket Management System Dashboard PPT Template
This PPT Template dashboard management system helps you understand how tickets on issues are the currency that keeps the helpdesk of a business organized and moving. The PPT Slide illustrates facts and figures related to ticket management helpdesk system. It includes overdue tasks, tickets due today, open tickets, tickets on hold. The slide also depicts new & open tickets category-wise to ensure the right solution is offered. The categories are tickets related to network, software, other and hardware. Finally, to ensure your resolution efforts are successful and work on the more critical issues first, the slide illustrates unresolved tickets by priority.Â
Template 4 Helpdesk SLA Dashboard Illustrating Call DetailsÂ
This PPT Template demonstrates how to track call details in a Service-Level Agreement (SLA) business, where calls are important indicators of the health of the company. Segment calls into type, most-widely used extension, occupancy today (against target) and the total number of outgoing calls. Use this slide to also depict call types in a pie-chart of incoming, outcoming and the abandonment rate. The call summary diagram in the presentation template also provides the maximum duration incoming call.Â
Template 5 Helpdesk Dashboard to Track HR Service Delivery Effectiveness Optimized HR Service Delivery Model
Users will find in this dashboard practical, useful information on tracking the effectiveness of Human Resources (HR) service delivery model. The PPT Template showcases the effectiveness in terms of monitoring case resolution rate, employee self-service and the good results gathered from the knowledge base. The top categories of cases addressed are depicted in a pie-chart. The pending versus closed pie-chart also depicts the status well, as does the bifurcation of medium used to record complaints. Information on open cases and their priority cases makes this a complete PPT Slide. Get in now!
HELPDESK DASHBOARD MATTERS IN RESOLVING PEOPLE ISSUE BETTER
A dashboard on how a business is helping customers in an absolute necessity, as products and services have had a tendency to get more technical. SlideTeam’s dashboards on how to record the help accorded and then measure its resolution are important metrics. We help you do that a process, and that is why our numbers are a success.  Â
In help desk dashboards, what is captured across industries, is that it is as essential as the sales desk or the cash counter, once revenue has been generated. After that, help desk dashboard data help everybody gets on the same page of business growth and goodwill. Â
PS Find best channel dashboards for your products and services here.
