Customers are integral and crucial to every business. Hence, it is important to understand how they perceive the company, its products, and services. This is exactly where customer satisfaction surveys come into the picture.

 

Now, you might ask, what is a customer satisfaction survey? 

 

Customer satisfaction surveys are short assessments conducted after the end of an interaction. They consist of short questions that primarily revolve around the customer's experience with the company. Sometimes, it also includes rating scales, that help customers rate a particular service or provide an overall rating.

 

From the minute a visitor lands on your website until after they become one of your customers, you should be working to give them a great experience. Hence, along with excellent services, the customer satisfaction surveys must be engaging too.

 

Ultimately, the goal is to make an engaging customer satisfaction survey with all the precise and vital questions.

 

What is the importance of a good survey?

 

A customer satisfaction survey helps a company to get feedback on its services. Specialized customer service survey techniques aid the entire process, and act as a voice for the customer's needs and requirements.

 

At the end of such a survey, the company can identify the negative aspects of the customers' experience. This helps to recognize the problems and promotes improvement.

 

Providing an effective platform for customers to voice their problems creates a sense of trust in the company. This further helps the company retain its customers. 

 

From a business perspective, customer satisfaction surveys help understand customer trends. Directly understanding customer trends helps to track the shifts in the ever-changing market. 

 

It also helps to understand whether any new changes in company policies are being favored.

 

Given the immense importance of customer satisfaction surveys, companies must use attractive, user-friendly, and relevant templates when making such surveys. 

 

5 Best Customer Satisfaction Survey PPT Templates.

 

SlideTeam brings you professionally designed templates that can be used when making customer surveys. Here are the top 5 you can choose when selecting one for your company or a particular service:

 

Template 1: Survey PowerPoint Presentations with Images

This PPT Template is powered by a customizable engaging interface with several options for customers to mark their experience.

The rating is represented by satisfactory, very satisfactory, unsatisfactory, and so on. Customers can rate the particular company’s service among these options. The entire presentation is boosted by high-quality graphics enhancing the experience as a whole.

Images in your survey slides create a strong impression in the customers' minds. Pre-made and customizable PowerPoint templates from SlideTeam can help you in these cases.

 

Customer Service Survey Techniques PPT Presentation Images

 

Download it here. 

 

Template 2: The Strongly Agree and Disagree Options

These PowerPoint presentations are designed specifically to enhance user satisfaction. The options provided along with the questions in ths PPT Slide include, strongly agree or disagree, neither agree nor disagree, etc. These are extremely user-friendly and help customers choose options that suit their satisfaction levels.

The ‘strongly agree or disagree’ survey helps customers choose intermediate options over the extreme ones. Some people find number scales complex. It makes selecting a score difficult, since there's no proper index or key. Hence, options like agree, strongly agree, and somewhat agree to help them properly understand and rate the mentioned service. Get this template right away!

 

Customer Service Survey Template with Strongly Agree and Disagree

 

 Get it here.

 

Template 3: Rating of HR with a rating scale

This type of a customer satisfaction survey presentation helps customers rate the company's human resources. Typically, they are provided by a specific rating scale that offers a range to the customers.

This can be a scale with a range of 1 to 10, where 1 denotes the customer's extreme dissatisfaction, while 10 denotes their extreme satisfaction.

Or it might be a descriptive scale that counts the percentage of satisfied or dissatisfied customers. A shortlist of options, ranging from "very unsatisfied" to "very satisfied," is shown to the customer for selection.

A visual scale represents client happiness using pictures. For instance, you may easily collect consumer feedback using happy, sad, and indifferent emoticons.

These visual PowerPoint presentations allow the complete editing of the questions and the rating scale range.

 

HR Customer Service Survey with Rating Scale

 

Get it here.  

 

Template 4: Short Answers

Open-text questions are surveys that let respondents write their answers in a text box. In place of the company's pre-written options, this enables users to express their ideas independently and completely.

These inquiries urge the participant to be honest and allow them the freedom to discuss any topic, even though they can occasionally take some time to analyze. When identifying your clients' fundamental values, open-text inquiries can be a valuable asset.

These surveys allow customers to put in extra information that the questions asked by the company might not cover.

This symbolizes freedom for the customers to voice their opinions, creating a bond of trust between the company and its customers.  

 

FY 19-20 Customer Service Survey Results

 

Get access to the complete PowerPoint Deck here.

 

Template 5: Survey Results Presentation

A company's work doesn't end after a customer rates the services. It must analyze the overall customer ratings to understand the problems and find practical solutions.

These presentation templates are designed with creativity as the focus. It includes bar charts and line graphs that record the overall demographics recorded by these customer satisfaction surveys.

The graphics make understanding the ratings and reviews comfortable and easier. You can input the customer surveys and design them in a presentable way. Thus, you can analyze the performance of your services at the end of the day.  Download this template.

 

FY 19-20 Customer Service Survey Results Contd..

 

Access it here.

 

Conclusion

 

Customer satisfaction is a crucial aspect of every business. So, is it not critical to take proper feedback on customer satisfaction via properly designed surveys?

 

It is imperative that your customer satisfaction surveys are professional, user-friendly, and appealing. Use SlideTeam’s pre-made editable customer service survey PowerPoint presentation templates to bring out the best results.

 

FAQs on Customer Service Surveys

 

What are the best customer service survey questions?

 

Customer satisfaction assists you in developing your products, enhancing your services, and making your website more user-friendly overall. It also helps you increase product reviews and ratings. Here are a few examples of powerful survey questions:

 

  • How satisfied are you with this product/service?
  • On a scale of 1-5, rate your experience with our company.
  • How would you describe our product/service?
  • How much do you agree that our product/service can help you?

 

And the list goes on. You can frame your question according to your feedback requirements.

 

How do you survey customer service?

 

Customers are usually surveyed on online platforms by asking them relevant questions and providing them with a rating scale. 

You can ask them to rate your performance based on their experience with the company and on several other grounds. This is further aided by professionally designed customer satisfaction survey templates . Customer satisfaction must be paid equal importance to sales, quality, prompt response, etc.

 

Customer satisfaction surveys help promote the bond between companies and customers and encourage customer engagement. Hence, just like quality work, your customer Satisfaction Surveys should also be designed to make the experience productive and engaging.

 

Your company will thrive if your customers get the answers to their questions and get their problems solved.

 

What is an example of a customer service survey question?

 

Customer survey questions are short and to the point, aimed at understanding their view on your services and their experience with your company.

For instance, your question might be framed like this:

  • Rate your overall experience regarding the interaction with our customer service representative on a scale of 1 to 10.
  • How much would you like to recommend our services to others?
  • Were all of your queries answered? 
  • Did you feel that our team was prompt with the answers?