Approaches To Enhance Hotel Guests Pre Arrival Experience Training Ppt
This set of slides includes multiple strategies to improve the hotels pre-arrival guest experience. The recommendations are sending a welcome note with booking confirmation, sharing information about services offered, asking for special requests, and investing in an automation tool.
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Content of this Powerpoint Presentation
Slide 2
This slide illustrates multiple strategies to provide better pre-arrival guest experience at hotel. The recommended tips are: Sending a welcome note with booking confirmation, share information of services provided, questionnaire to personalize experience, ask for special requests, make website mobile-friendly, and investing in an automation tool
Instructor’s Notes:
Strategies to enhance guests’ pre-arrival experience are as follows:
Send Welcome Note with Booking Confirmation:
- Booking is the first interaction of any guest with the hotel, so it should be made appealing and interesting by sending a good welcome note with the booking confirmation via email
Share Information of Services Provided:
- Also, send guests basic but important information about the special facilities being provided by the hotel such as tourists attraction places, indoor hotel facilities ,etc.
- This will help to guest feel welcome and feel confident about the services offered by the hotel before they arrive
Questionnaire to Personalize Experience:
- The hotels must get a survey or questionnaire filled from guests to make better and prior arrangements for the guests
- Sending the guest a survey link should also help to know the purpose of their visit
- For example, if a guest is arriving with their family and small kids, it is important to have a baby bed with some toys that could help to personalize the relations with guests
Ask for Special Request:
- Personalize the relations with guests by dropping a gentle reminder a day before their scheduled arrival
- Ask for any last-minute special request from the guest’s side that the hotel can fulfill to make their stay enriching
Make Website Mobile-Friendly:
- For a better pre-arrival experience, the hotel should have a guest-friendly website that can be used easily either on mobile or computer
- As the world relies on mobile phones, make sure the landing page of hotel website optimizes all information that guests require
- The idea is to provide smooth and better communication to the guests
Invest in Automation Tool:
- Automation features like web chat can assist in clearing guests’ queries, so it is essential for the hotel to invest in a good tool
Slide 3
This slide showcases the recommendations to enhance guests’ pre-arrival experience by sending a welcome note with booking confirmation.
Slide 4
This slide showcases the recommendations to enhance guests’ pre-arrival experience by share information of services provided.
Slide 5
This slide showcases the recommendations to enhance guests’ pre-arrival experience by sharing a questionnaire to personalize experience.
Slide 7
This slide showcases the recommendations to enhance guests’ pre-arrival experience by making website mobile-friendly.
Slide 8
This slide showcases recommendations to enhance guests’ pre-arrival experience by investing in an automation tool.
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