Align Customer Support Team And Individual Goals Improvement Strategies For Support
The following slide depicts key metrics to evaluate support team performance. Major kpis covered are customer satisfaction score, first contact resolution, employee engagement and negative response rate.
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The following slide depicts key metrics to evaluate support team performance. Major kpis covered are customer satisfaction score, first contact resolution, employee engagement and negative response rate. Present the topic in a bit more detail with this Align Customer Support Team And Individual Goals Improvement Strategies For Support. Use it as a tool for discussion and navigation on Customer Success, Customer Success Manager, Training Specialist. This template is free to edit as deemed fit for your organization. Therefore download it now.
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