5 step escalation issue trigger points

Description:

The image presents a PowerPoint slide titled "5 Step Escalation Issue Trigger Points," designed to facilitate a structured approach for identifying and escalating issues within an organization. This visually organized slide is divided into five main columns, each representing a step in the issue escalation process, ensuring a systematic and efficient resolution of problems:

1. Issue Trigger Point: 

This column is where the initial problem or event that requires escalation is identified. In the provided example, "Near Miss or Incident" serves as the issue trigger point.

2. Escalate Issue To: 

The second column specifies the individual or role to whom the issue should be escalated. In the example, the issue is to be escalated to the "Production Manager Supervisor."

3. Escalation Urgency: 

This column indicates the level of urgency associated with the issue. It conveys how quickly the problem should be addressed. For example, the urgency level is "Immediately Upon Discovery."

4. Action Required: 

This section outlines the immediate actions to take when an issue arises. The provided guidance, it suggests to "Stop Line If Serious and Must be Reported" for the given issue trigger point.

5. Target Completion: 

The final column outlines the timeframe for resolving the issue. It includes both a temporary fix and a permanent fix. In this example, the temporary fix should be achieved within "1 Hour," and the permanent fix within "1 Week."

The slide emphasizes that it is "100% editable," allowing presenters to tailor it to their specific needs and effectively communicate the escalation process to their audience.

Use Cases:

Here are seven industries where these slides can be effectively utilized, along with their specific use cases, potential presenters, and target audiences:

1. Manufacturing:

Use: Process and safety management.

Presenter: Operations Manager.

Audience: Production Supervisors.

2. Healthcare:

Use: Patient safety and incident reporting.

Presenter: Clinical Director.

Audience: Hospital Staff.

3. Information Technology:

Use: Incident management and system outages.

Presenter: IT Service Manager.

Audience: Technical Support Teams.

4. Aviation:

Use: Safety concerns and incident mitigation.

Presenter: Safety Officer.

Audience: Airline Operations Staff.

5. Hospitality:

Use: Guest service issues and operational challenges.

Presenter: General Manager.

Audience: Front Office and Service Staff.

6. Finance:

Use: Compliance violations and risk management.

Presenter: Compliance Officer.

Audience: Risk Management Team.

7. Energy:

Use: Outage management and emergency response.

Presenter: Operations Coordinator.

Audience: Field Service Engineers.