360 Degree View Of Customer Powerpoint Presentation Slides

Slide 1: This slide introduces 360 degree View of Customer.
Slide 2: This slide displays Agenda. To gain a complete view of customer and to understand their journey in relation to our engagement plan.
Slide 3: This slide displays Table of Contents of the presentation.
Slide 4: This slide explains Why Do We Need Customer 360.
Slide 5: This slide explains Why Do We Need Customer 360. The following slide highlights multiple issues such as low customer retention rate, low conversion rate etc. that led the company to adopt 360 approach
Slide 6: This slide shows Why Do We Need Customer 360. The following slide highlights the key metrices of customer satisfaction and have measured their performance over years in the table provided.
Slide 7: This slide depicts Avg Customer Satisfaction Score. The following slide shows the data that the organization has collected from the customer feed back over the year.
Slide 8: This slide is about Analyzing our Current Scenario.
Slide 9: This slide showcases Customer Interaction History. In this slide we have provided a table to show organizations customer interaction history via multiple platforms along with its effectiveness and rate of engagement .
Slide 10: This slide showcases Customer Acquisition Cost. The following slide provides the breakdown of the Customer Acquisition cost and various variables that contribute to it.
Slide 11: This slide depicts Flow of Product and Service. In this slide we have provided multiple channels through which the product flows and reaches the end user .Highlighted is the current channel used by the organization.
Slide 12: This slide showcases Our Marketing Campaigns and Their Effectiveness. In this slide we have provided various marketing campaigns that the organization has undertaken in order to increase sales. These campaigns are evaluated on their costs, the leads they have generated and their effectiveness.
Slide 13: This slide displays How Customer Perceives Our Product. In this slide we have provided you with multiple factors based on the value that your product provides to the customer , based on each parameter customer feedback can be shown with the help of bar graphs.
Slide 14: This slide explains What Does our CRM Process Say. In this slide you can explain your CRM Process and major customer points you have collected though CRM.
Slide 15: This slide shows Performance of Our E-Mail Campaigns.
Slide 16: This slide displays Our Social Media Performance
Slide 17: This slide is about Analyzing Our Products Market Share. We have provided you with a graphical representation of the organization's product share in comparison to the competitors product share.
Slide 18: This slide is continued with Analyzing Our Products Market Share.
Slide 19: This slide discusses about Mapping Our Customer Journey.
Slide 20: This slide shows Mapping Our Customers Journey. This slide provides a brief insight into the journey of your customer as it maps each stage of customer journey starting from awareness, acquisition, conversion retention & loyalty
Slide 21: This slide presents How do We Make Our Customer Aware
Slide 22: In this slide the provided graph shows the various steps taken in customer acquisition phase along with the customer acquisition rate
Slide 23: This slide depicts Our Conversion Rates Over the Year.
Slide 24: This slide showcases the Activities for Customer Retention. The following slide provides glimpse of a company's retention rate , average order value , their retention rate over the year along with various strategies they have used.
Slide 25: This slide displays How to Maintain Our Customer Loyalty.
Slide 26: This slide highlights about Recent Customer Issues.
Slide 27: This slide displays How to Improve Our Customers Experience
Slide 28: This slide displays Demographics of our Customers. The demographic of the customer are shown in this slide, along with the household income and age group
Slide 29: This slide is about Defining Our Ideal Customer. The following Slide displays the ideal buyer persona of the organization along with their Demographics, background information other key information aspects.
Slide 30: This slide showcases Defining Our Ideal Customer. The following Slide displays the ideal buyer persona of the organization along with their Demographics , background information other key information aspects
Slide 31: This slide displays Psychographic Data. In this slide we have shown the customers psychographic data based on their lifestyle, activates ,personality and values
Slide 32: This slide displays Customer Behavioral Trend. In this slide we have shown the behavioral trends of the customer that may effect the company performance and have effect on sales of the organization.
Slide 33: This slide displays Customer Behavioral Trend. In this slide we have shown the behavioral trends of the customer that may effect the company performance and have effect on sales of the organization
Slide 34: This slide describes How to Position Our self in the Market.
Slide 35: This slide showcases Our New Segmentation Strategy. The following slide provides with new segmentation strategy for the organization based on demographics psychographics geographic and behavioral aspects
Slide 36: This slide showcases How to Position Our self in the Market. The following slide shows the positioning strategy of the organization. The various brands and competitors along with the USP of the product are analyzed in this slide
Slide 37: This slide showcases What will our Communication Channels Be. Describe and analyze the marketing communication channel that will be used by company
Slide 38: This slide showcases Our New Brand Launch Process and Budget.
Slide 39: This slide showcases Strategic Messaging Mapping. Show your strategic messaging map in this slide, along with its key highlights in each phase such as tagline, slogans, business functions and value statement
Slide 40: This slide depicts Sales Forecasting.
Slide 41: This slide displays Sales Historical and Forecasted. The following slide show by how what margin will the new marketing plan will boost the company's sale in the upcoming year
Slide 42: This slide shows Sales Historical and Forecasted. The following slide show by how what margin will the new marketing plan will boost the company's sale in the upcoming year
Slide 43: This slide shows Customer Lifetime Value vs Acquisition Cost.
Slide 44: This slide displays Customer Lifetime Value vs Acquisition Cost. Show the relationship between the cost incurred on customer acquisition and their life time value with the help of this graph
Slide 45: This slide displays Training Required for Marketing Strategies Training Schedule
Slide 46: This slide displays Training Required for Marketing Strategies. The following slide shows the training that is required to implement the newly devised business development and marketing strategy…
Slide 47: This slide displays Training Schedule Timeline. In this slide we have shown the complete schedule of training program that is required in the organization along with the time that each training phase will take
Slide 48: This slide displays Training Schedule Timeline. In this slide we have shown the complete schedule of training program that is required in the organization along with the time that each training phase will take
Slide 49: This slide displays Risk Assessment Table. Highlight the Mitigation Plan for Overcoming Risk
Slide 50: This slide presents Risk Assessment Table. Use the table provided in this slide to show the magnitude of the risk associated with customer 360
Slide 51: This slide displays Mitigation Plan for Overcoming Risk. Use the table provided in this slide to show the magnitude of the risk associated with customer 360
Slide 52: This slide shows Customer Cases. Show your customer case in this slide , Enlist the solution of the challenges you faced
Slide 53: This slide represents Performance Metrices.
Slide 54: This slide displays Performance Metrices for Customer Support
Slide 55: This is Analyzing Customer Journey and Data from 360 Degree Icons Slide.
Slide 56: This slide reminds of Coffee break.
Slide 57: This slide is titled as Additional Slides for moving forward.
Slide 58: This slide displays Challenges for Implementing Customer 360
Slide 59: This slide highlights various tools and techniques and process of predictive analysis along with the key highlights.
Slide 60: This slide displays Predictive Analytics Results
Slide 61: This slide depicts Cross Sell and Upsell Opportunity Techniques
Slide 62: Highlight your customer 360 architecture in this slide. Show your complete process for the same.
Slide 63: This is Thank You slide slide with Contact details.