Complaint handling framework powerpoint presentation slides

Slide 1: This slide displays title i.e. 'Complaint Handling Framework' and your Company Name.
Slide 2: This slide presents agenda.
Slide 3: This slide exhibits table of contents.
Slide 4: This slide shows title for four topics that are to be covered in the template.
Slide 5: This slide covers the customer complaints for retail banking, private banking, client services and markets over last six months.
Slide 6: This slide covers the graphical representation of complaints received from banking services, client services and markets.
Slide 7: This slide covers the graphical representation of complaints received and are not resolved from banking services, client services and markets.
Slide 8: This slide covers the pie chart representing the un-solved queries regarding mortgage, money transfer, bank and account service, credit reporting etc.
Slide 9: This slide depicts title for next two topics to be covered in the template.
Slide 10: This slide covers the gap analysis structure for customer complaint management including service delivery, expected services, etc.
Slide 11: This slide covers the detail gap analysis for company and customer including perceptions and expectations, service designs, etc.
Slide 12: This slide exhibits title for next two topics to be covered in the template.
Slide 13: This slide covers online and offline plan for escalating complaints regarding retail banking, bank account and service, etc.
Slide 14: This slide covers matrix with level of escalation contact person, designation, email Id and phone number.
Slide 15: This slide highlights title for next seven topics to be covered in the template.
Slide 16: This slide has covered the comparison between different complaint handling software’s and their features.
Slide 17: This slide covers the complaint management improvement plan starting from improving quality to increased client satisfaction, etc.
Slide 18: This slide covers complaint handling action plan such as informing customers about delay in process, training staff, etc.
Slide 19: This slide covers complaints handling flow from raised complaint by client to stage 5 resolved by higher authorities.
Slide 20: This slide covers the complaint handling process starting from service department accept complaint to complaint reported to headquarter.
Slide 21: This slide covers the customer feedback charter with subject, acknowledgement and response time for non-complex and complex cases.
Slide 22: This slide covers the process for complaint management starting from complaints, acknowledgement, investigation, resolution and redress.
Slide 23: This slide covers the process of customer complaint from emails starting from identifying, extracting and workflow end process.
Slide 24: This slide illustrates title for next two topics to be covered in the template.
Slide 25: This slide covers the training topics , employee name, mode of training, training hours, completion date, etc.
Slide 26: This slide covers the roles and responsibilities for the complaint handling team such as managing inbound and outbound calls.
Slide 27: This slide displays title for next four topics to be covered.
Slide 28: This slide covers the hourly service records for the employees with indicators such as total hours worked, last hours worked, etc.
Slide 29: This slide covers the complaint management system including case ID, Case Type, City , Category and status.
Slide 30: This slide covers the complaint management system including case ID, contact, status, city, category, contact number, etc.
Slide 31: This slide covers the effect of implementing complaint management system in the organization where complaints has been declined.
Slide 32: This slide covers the status of complaints, type, phase, along with urgent state such as undesirable, acceptable and intolerable.
Slide 33: This slide presents title for next topic to be covered in the template.
Slide 34: This slide has cover the dashboard including complaint by type, complaints by priority and complaint by cities.
Slide 35: This slide exhibits title for next topic to be covered.
Slide 36: This slide covers the dashboard for call details including KPIs such as total calls, average answered speed, abandon rate, etc.
Slide 37: This is the icons slide.
Slide 38: This slide presents title for additional slides.
Slide 39: This slide shows details of team members like name, designation, etc.
Slide 40: This slide presents your company's vision, mission and goals.
Slide 41: This slide shows about your company, target audience and its client's values.
Slide 42: This slide exhibits yearly sales stacked bar charts for different products. The charts are linked to Excel.
Slide 43: This slide displays yearly column charts for different products. The charts are linked to Excel.
Slide 44: This slide showcases financials.
Slide 45: This slide exhibits yearly timeline.
Slide 46: This slide depicts posts for past experiences of clients.
Slide 47: This slide highlights comparison of products based on selects.
Slide 48: This is thank you slide & contains contact details of company like office address, phone no., etc.