Digital Transformation Driving Customer Experience Toolkit Complete Deck

Slide 1: This slide introduces Digital Transformation Driving Customer Experience Toolkit. State your company name and begin.
Slide 2: This slide presents Table of Content for the presentation.
Slide 3: This slide highlights title for topics that are to be covered next in the template.
Slide 4: This slide shows Customer Relationship Management Business Case and Roadmap.
Slide 5: This slide displays Business Case and Roadmap for CRM Transformation.
Slide 6: This slide represents Current and Future State Assessment in Business Case and Roadmap.
Slide 7: This slide showcases Three Stage Business Case Roadmap.
Slide 8: This slide shows CRM Initiatives Business Case and Roadmap.
Slide 9: This slide highlights title for topics that are to be covered next in the template.
Slide 10: This slide presents Key CRM Functionalities Capability Model.
Slide 11: This slide displays Capability Model for Customer Relationship Management.
Slide 12: This slide represents Customer Relationship Business Capability Model.
Slide 13: This slide showcases CRM Features and Associated Capability Model.
Slide 14: This slide shows Capability Model Determining CRM Functional Areas.
Slide 15: This slide presents Customer Relationship Functional Capability Model.
Slide 16: This slide highlights title for topics that are to be covered next in the template.
Slide 17: This slide displays Customer Relationship Management Value Stream.
Slide 18: This slide represents Two Staged CRM Value Stream Model.
Slide 19: This slide showcases Customer Relationship Management Value Stream Activities Mapping.
Slide 20: This slide shows Value Stream for Customer Relation Management Transformation.
Slide 21: This slide presents CRM Value Stream Model to Boost Customer Loyalty.
Slide 22: This slide displays Determining Customer Relationship Management Value Stream.
Slide 23: This slide highlights title for topics that are to be covered next in the template.
Slide 24: This slide represents Business Requirements for Customer Relationship Management.
Slide 25: This slide showcases Checklist for CRM Business Requirements.
Slide 26: This slide shows Business Core Processes CRM Requirements.
Slide 27: This slide presents Analysing CRM Business Functional Requirements.
Slide 28: This slide displays Six Essential Business Requirements for CRM Implementation.
Slide 29: This slide highlights title for topics that are to be covered next in the template.
Slide 30: This slide represents Five Steps in CRM Change Management Plan.
Slide 31: This slide showcases Key Essential Activities for CRM Change Management Plan.
Slide 32: This slide shows Three Stage CRM Change Management Plan.
Slide 33: This slide presents Change Management Plan for Customer Relationship Management.
Slide 34: This slide displays CRM Change Management Communication Plan.
Slide 35: This slide highlights title for topics that are to be covered next in the template.
Slide 36: This slide represents CRM Implementation Phase and Considerations Features.
Slide 37: This slide showcases Three Key Steps of CRM Implementation Considerations Accepted by Firm.
Slide 38: This slide shows Key Considerations for CRM Solution Implementation.
Slide 39: This slide presents Important Considerations during CRM Strategy Implementation.
Slide 40: This slide displays Implementation Considerations for CRM Payment System.
Slide 41: This slide highlights title for topics that are to be covered next in the template.
Slide 42: This slide represents Operational Analytical and Collaborative CRM Software Features.
Slide 43: This slide showcases Essential CRM Software Features for Organization.
Slide 44: This slide shows Five Software Features of Customer Relationship Solution.
Slide 45: This slide presents Customer Relationship Software Solution Features.
Slide 46: This slide displays List of Essential Customer Relationship Software Features.
Slide 47: This slide highlights title for topics that are to be covered next in the template.
Slide 48: This slide represents Customer Relationship Vendor System Scan.
Slide 49: This slide showcases Pre requisites for Approved Authority for CRM Vendor Scan.
Slide 50: This slide shows Different Vendor Scan for CRM Solution Implementation.
Slide 51: This slide presents Determine Several Customer Relationship Vendor Scan.
Slide 52: This slide displays Key Essential Elements to Consider during Vendor Scan.
Slide 53: This slide highlights title for topics that are to be covered next in the template.
Slide 54: This slide represents Three Vendor Mini Profiles of Customer Relationship Solution.
Slide 55: This slide showcases Different Customer Relationship Vendor Mini Profiles.
Slide 56: This slide shows Various Vendor Mini Profiles for CRM Solution.
Slide 57: This slide presents Vendor Mini Profile of Customer Relationship System.
Slide 58: This slide displays Assessing Customer Relationship Vendor Mini Profile.
Slide 59: This slide highlights title for topics that are to be covered next in the template.
Slide 60: This slide represents Various CRM Vendor Evaluation Matrix.
Slide 61: This slide showcases Customer Relationship Solution Vendor Evaluation Matrix.
Slide 62: This slide shows Customer Relationship Vendor Evaluation Matrix on Various Factors.
Slide 63: This slide presents Vendor Evaluation Matrix on Various Functional Areas.
Slide 64: This slide provides information regarding the evaluation of vendors on various parameters.
Slide 65: This slide highlights title for topics that are to be covered next in the template.
Slide 66: This slide displays Customer Relationship Management Project Plan.
Slide 67: This slide represents Six Steps Involved in Customer Relationship Project Plan.
Slide 68: This slide showcases Essential Tasks Associated to CRM Project Plan.
Slide 69: This slide shows Project Plan for Effective Customer Relationship Management.
Slide 70: This slide presents Eight Key Activities Involved in CRM Project Plan.
Slide 71: This slide highlights title for topics that are to be covered next in the template.
Slide 72: This slide displays RACI Matrix for Customer Relationship Transformation.
Slide 73: This slide represents Key CRM Activities Involved in RACI Matrix.
Slide 74: This slide showcases RACI Matrix with CRM Project Tasks and People.
Slide 75: This slide shows CRM Project Deliverables and People Displayed in RACI Matrix.
Slide 76: This slide presents Key Tasks and People Associated to RACI Matrix.
Slide 77: This slide highlights title for topics that are to be covered next in the template.
Slide 78: This slide displays Mini Project Charter for CRM Objectives Assessment.
Slide 79: This slide represents Customer Relationship Management Mini Project Charter.
Slide 80: This slide showcases CRM Mini Project Charter with Project Goals.
Slide 81: This slide shows CRM Implementation Mini Project Charter.
Slide 82: This slide presents CRM Implementation Description in Mini Project Charter.
Slide 83: This slide highlights title for topics that are to be covered next in the template.
Slide 84: This slide displays Effective CRM Implementation Program Checklist.
Slide 85: This slide represents Customer Relationship Transformation Program Checklist.
Slide 86: This slide showcases Key Essentials of CRM Transformation Program Checklist.
Slide 87: This slide shows Program Checklist for Effective Customer Transformation.
Slide 88: This slide presents Essential Parameters Involved in CRM Program Checklist.
Slide 89: This slide highlights title for topics that are to be covered next in the template.
Slide 90: This slide displays Work Streams and Roles Associated to Customer Relationship Transformation.
Slide 91: This slide represents Customer Relationship Work Streams and Roles.
Slide 92: This slide showcases Work Streams and Roles Involved in CRM.
Slide 93: This slide shows Work Streams and Roles Involved in Customer Relationship.
Slide 94: This slide presents Work Streams and Departmental Roles Involved in Customer Relationship Transformation.
Slide 95: This slide highlights title for topics that are to be covered next in the template.
Slide 96: This slide displays Success Metrics to Assess Customer Relationship Transformation.
Slide 97: This slide represents Various CRM Program Success Metrics.
Slide 98: This slide showcases Different Metrics to Determine CRM Program Success.
Slide 99: This slide shows CRM Metrics to Determine Marketing Sales and Service Success.
Slide 100: This slide presents Key CRM Metrics to Determine Success.
Slide 101: This slide highlights title for topics that are to be covered next in the template.
Slide 102: This slide displays Workforce Training Plan for Customer Relationship Transformation.
Slide 103: This slide represents Training Plan for CRM Transformation Process.
Slide 104: This slide showcases CRM Training Plan at Workplace.
Slide 105: This slide shows Training Plan for CRM Implementation Workforce.
Slide 106: This slide presents CRM Transformation Training Plan with Associated Cost.
Slide 107: This slide highlights title for topics that are to be covered next in the template.
Slide 108: This slide displays Communication Best Practices for CRM Decisioning/ Escalation.
Slide 109: This slide represents Communication Best Practices for Efficient CRM Collaboration.
Slide 110: This slide showcases Communication Best Practices for Effective CRM.
Slide 111: This slide shows Assessing CRM Communication Best Practices.
Slide 112: This slide presents Communication Best Practices with Coordination Meetings Schedule.
Slide 113: This slide highlights title for topics that are to be covered next in the template.
Slide 114: This slide displays several reasons that leads to CRM failure.
Slide 115: This slide represents Different Reasons for Customer Relationship Transformation Failure.
Slide 116: This slide showcases Reasons for Failure of CRM Transformation Process.
Slide 117: This slide shows Several Reasons for Customer Relationship Transformation Failure.
Slide 118: This slide presents Different Reasons for Failure of Customer Relationship Transformation Process.
Slide 119: This slide contains all the icons used in this presentation.
Slide 120: This is a Thank You slide with address, contact numbers and email address.