Developing Customer Centric Retention Program Powerpoint Presentation Slides SA CD

Slide 1: This slide introduces Developing Customer Centric Retention Program. State your company name and begin.
Slide 2: This is an Agenda slide. State your agendas here.
Slide 3: This slide shows Table of Content for the presentation.
Slide 4: This slide shows title for topics that are to be covered next in the template.
Slide 5: This slide depicts the year-wise decline in customer retention rate, including key reasons such as heavy discounts on similar products by competitors and more.
Slide 6: This slide highlights existing customer retention program incorporating elements such as tiered loyalty program, birthday greetings mail, customer service etc.
Slide 7: This slide showcases the performance of the existing retention program highlighting KPIs such as beginning customers, new customer, churned customers, churn rate, and retention rate.
Slide 8: This slide displays results of current retention program to assess performance, including KPIs such as customer satisfaction score, and net promoter score.
Slide 9: This slide illustrate specific factors contributing to increased customer attribution such as poor customer service, competitive factor and limited personalization offered to customers.
Slide 10: This slide shows title for topics that are to be covered next in the template.
Slide 11: This slide exhibits potential solutions and strategic approaches to improve existing customer retention programs, such as communication and transparency, customer support etc.
Slide 12: This slide shows title for topics that are to be covered next in the template.
Slide 13: This slide exhibits process to develop customer retention including steps such as setting goals, identifying customer segments, personalizing services, develop program etc.
Slide 14: This slide outlines the customer retention program goals including key performance indicators such as customer churn rate, monthly active users, average resolution time etc.
Slide 15: This slide exhibits customer segmentation based on characteristics to improve customer acquisition strategies, including segments such as high value customers, occasional shoppers etc.
Slide 16: This slide outlines the customer journey tailored to enhance customer services at every stage such as awareness, consideration, purchase, retention, and advocacy.
Slide 17: This slide exhibits strategies to cultivate strong relationships with customers through loyalty programs, online communities, communication, and proactive services.
Slide 18: This slide presents customer service enhancement technologies such as live chat, chatbots, CRM software, and data analytics.
Slide 19: This slide shows title for topics that are to be covered next in the template.
Slide 20: This slide includes steps to develop a loyalty program and encourage continuous purchases from customers, including steps such as set goals, select type of reward etc.
Slide 21: This slide outlines best practices to effectively develop loyalty program, including select impactful name, offer variety of rewards, and provide diverse enrolment channels.
Slide 22: This slide includes customer-centric loyalty program types to improve customer experience including, VIP memberships, referral program, partnerships, free perks etc.
Slide 23: This slide showcases loyalty program example for organisation including element such as date of implementation, expiration date, key objectives, responsible person etc.
Slide 24: This slide shows title for topics that are to be covered next in the template.
Slide 25: This slide highlights types of online community that facilitate networking, collaboration, and relationship building, including support community, action community etc.
Slide 26: This slide exhibits Gantt chart showcasing process of developing an online community to build lasting relationships with brand.
Slide 27: This slide outlines best practices to enhance customer engagement in the online community including gamification for everyday action, review quarterly, and company corner.
Slide 28: This slide shows title for topics that are to be covered next in the template.
Slide 29: This slide includes customer retention email tips with example to decrease churn rate, including strategies such as compelling CTA, personalise emails, and reward existing customers.
Slide 30: This slide showcases a checklist to create an engaging newsletter for customers including key tasks such as select tool, define goals and objectives, select template and content etc.
Slide 31: This slide exhibits personalised emails example that helps in improving customer retention and keep customers loyal, including welcome emails, promotional emails, and thankyou emails.
Slide 32: This slide shows title for topics that are to be covered next in the template.
Slide 33: This slide includes strategies to provide proactive customer service in order to meet customer needs including buyer guides, live chat, company app, and notification and alerts settings.
Slide 34: This slide outlines best practices for implementing proactive customer service support, including gather info on customers, utilise surveys, empower employees, and be transparent.
Slide 35: This slide shows title for topics that are to be covered next in the template.
Slide 36: This slide exhibits the implementation Gantt chart for customer retention program including steps such as research, goals, strategy development, implement, utilize technology, and feedback.
Slide 37: This slide highlights training programs for employees to enhance skills, including training topics such as communication skills, online community management, customer service, etc.
Slide 38: This slide shows title for topics that are to be covered next in the template.
Slide 39: This slide analyse the return on investment that help companies to evaluate effectiveness of implemented customer retention strategies.
Slide 40: This slide showcases quarterly impact of customer retention strategy on KPIs such as customer churn rate, customer engagement score, MRR churn rate, customer satisfaction score, etc.
Slide 41: This slide shows title for topics that are to be covered next in the template.
Slide 42: This slide includes dashboard to track impact of potential campaign or program on specific KPIs such as monthly recurring revenue, monthly revenue growth, churn rate etc.
Slide 43: This slide provides dashboard to analyse customer retention in value and number of accounts, encompassing KPI such as new MRR, contraction MRR, net retention etc.
Slide 44: This slide shows all the icons included in the presentation.
Slide 45: This slide is titled as Additional Slides for moving forward.
Slide 46: This slide exhibits a case study of the fashion industry implementing strategies to improve customer engagement, including elements objective, challenges, strategies and results.
Slide 47: This slide presents a case study of Apple support community to drive revenue including elements such as challenges, strategies implemented, and results.
Slide 48: This slide depicts the monthly revenue decline compared to the forecasted amount due to underperformance throughout the period shown.
Slide 49: This slide shows Post It Notes for reminders and deadlines. Post your important notes here.
Slide 50: This slide contains Puzzle with related icons and text.
Slide 51: This slide depicts Venn diagram with text boxes.
Slide 52: This slide showcases Magnifying Glass to highlight, minute details, information, specifications etc.
Slide 53: This slide presents Roadmap with additional textboxes. It can be used to present different series of events.
Slide 54: This is a Thank You slide with address, contact numbers and email address.