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Establishing rapport helps in creating a connection with tough customers
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Actively listening to customers' concerns and needs builds trust and understanding
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Offering solutions and addressing challenges demonstrates your commitment to finding resolutions
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Highlighting the unique value and benefits of your product or service showcases its worth to tough customers
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Effective negotiation skills allow for a mutually beneficial agreement
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Addressing objections with empathy and providing clarifications helps overcome customer hesitations
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Persisting in the sales process and following up diligently can sway tough customers over time
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